ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS. CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report. Work Shift: Please see job description for details. Time Type: Part time Department: CC017370 Telecommunications Summary: On-Premises — Please see 'Additional Job Description' for the schedule Responsible for providing prompt and friendly service to the organization patients, visitors, and staff. Uses computer telephony integration (CTI) software and hardware to process incoming and outgoing calls. Responsible for initiating all hospital emergency procedures. Monitors all critical hospital gases. Additional Information: Wednesday — 5:00 p.m. - 11:30 p.m. Saturday — 9:30 a.m. - 6:00 p.m. Sunday — 9:30 a.m. - 6:00 p.m. Required Education: High School Diploma Recommended Education: Required Work Experience: Related Field - No experience required Recommended Work Experience: Required Certifications: Recommended Certifications: Description 1. Answers all calls utilizing proper telephone etiquette and excellent customer service skills. 2. Forwards all calls and/or messages to the appropriate area or person. 3. Determines the priority or urgency of incoming calls and routes the call to the appropriate person. 4. Enters data into system regarding physician, patient information, and other hospital related business using CTI following all guidelines set by the department. 5. Assists in maintaining current physician information (e.g. MD profiles, call schedules, pager numbers, etc.) and staff information (e.g. contact lists, contact numbers, etc.) in department computer logs and distributes updated information as necessary. 6. Announces all emergency codes. 7. Monitors hospital gas alarms, fire alarms, and freeze alarms for heart valve storage and contacts appropriate personnel when alarm sounds. 8. Monitors and answers all AC emergency lines for internal emergency calls. 9. Coordinates internal and external calls for physicians and other staff members. Arkansas Children’s is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas. Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action. Arkansas Children’s Hospital has received Magnet Status from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology. For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow. Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state. “Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.” Michael – Business Operations Manager “Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst “We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator “Care, love, and hope for children!” Kathy – Administrative Assistant “When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant