4 Collections Supervisor Jobs in Tempe, AZ
Achieve is Hiring a Collections Supervisor Near Tempe, AZ
Job DescriptionThe Advanced Loan Servicing (Collections) Supervisor is responsible for providing support to the Advanced Servicing staff, while ensuring that performance and productivity standards are achieved. The supervisor will focus on areas of improvement for individual agents and the team as a whole. They will coordinate with peers, coaches, and other members of leadership to ensure that best practices are followed. They will be key in developing agents and processes. The supervisor is involved in the training, coaching and payroll processes when necessary. Supervisors participate in the ongoing development, enhancement, and implementation of processes and procedures. The supervisor may also provide back up to existing specialist staff as volumes require.
Join Achieve, change the futureAt Achieve, we’re changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 2,700 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.
QualificationsWhat you'll do:
- Provide ongoing and initial coaching and training to new and existing staff
- Perform quality assurance reviews on calls, emails, correspondence, and data entry completed by staff
- Respond to and resolve borrower complaints
- Assist in documenting processes and procedures
- Assist in implementation of new processes
- Report agent productivity to executives on a regular basis
- Ensure that all KPI’s for the individual specialists are met
- Ensure that all KPI’s for the department are met
- Prepare and deliver action plans when metrics are not met
- Prepare and deliver corrective action when needed
- Monitor schedule adherence and attendance for all direct reports
- Prepare semi-annual performance reviews
- Complete monthly one on ones with direct staff
- Review and approve time off requests for team
- Review and approve all time cards for team
- Span of control of up to 15 Advanced Servicing Specialists
- High School Diploma or GED
- Minimum of 3-5 years’ experience in Call Center Collections
- Previous experience in a leadership position
- Excellent communication skills
- Ability to meet deadlines and achieve goals
- Strong PC skills in the Microsoft product line including: Word, Excel and PowerPoint
- Prior process improvement track record
- Must have strong verbal and written communication skills for communication with all levels of staff.
- Must be able to multi-task.
- Must be able to stay organized while working on multiple projects.
- Strong knowledge of PC skills in the Microsoft product line including: Word, & Excel
- Strong knowledge of PC based programs – ability to learn quickly.
Shift: Monday to Friday 7am-4pmPay: Base Salary BonusAchieve well-being with:
- Hybrid work opportunities
- 401 (k) with employer match
- Medical, dental, and vision with HSA and FSA
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, Virgin Pulse, Talkspace, and fitness discounts
- Up to $5,250 paid back to you on eligible education expenses
- Pet care discounts for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect with other employees through our six employee resource groups
Job Summary
Full Time
Skilled Nursing Services & Residential Care
$61k-80k (estimate)
06/10/2024
08/05/2024
achieveservices.net
SMYRNA, GA
50 - 100
2004
Private
DEBORAH DARRELL
$10M - $50M
Skilled Nursing Services & Residential Care
Related Companies
The job skills required for Collections Supervisor include Leadership, Call Center, Written Communication, Process Improvement, Data Entry, Performance Review, etc. Having related job skills and expertise will give you an advantage when applying to be a Collections Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collections Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collections Supervisor positions, which can be used as a reference in future career path planning. As a Collections Supervisor, it can be promoted into senior positions as a Top Collections Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collections Supervisor. You can explore the career advancement for a Collections Supervisor below and select your interested title to get hiring information.
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