Title

Records & Information Clerk

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization ACI Federal specializes in top-notch healthcare transformation solutions for the public and private sectors, including hospitals, LTC facilities, and healthcare groups.

Our experienced team of Talent Acquisition Specialists and clinicians excels in medical staff augmentation for almost any healthcare setting.

Engage the Tried and True ACI Federal Staff Augmentation team for unparalleled solutions in healthcare transformation. Description

Responsibilities include the creation, maintenance and safekeeping of all client medical records. Converting physical documents into computer-based records.

Serves as a resource person to staff regarding electronic health information. Process all requests for medical record information for our consumers and external agencies.

Work is performed in an office environment.

Work is performed during regular work hours. Requires walking, lifting heavy records in boxes, bending, reaching, stooping, and stretching.

Requires sitting for approximately 4-6 hours per day. Requires eye-hand coordination and manual dexterity. Ability to multi-task.

Effective communication skills. Position requires the use of standard office equipment such as computers, scanners, copiers, facsimile machines, and telephones.

EXAMPLES OF DUTIES :

1. Observe confidentiality Laws and Regulations and safeguards all consumer protected health information.

2. Responsible for the coordinating and processing of release of medical record information.

3. Verify authorizations in accordance with Department policies and procedures and state and federal laws.

4. Ensure that all requests for records are stamped with date received and logged in the Diklosure Log.

5. Daily scan and attach paper documents into the consumers' electronic health record.

6. Collecting patient information and assisting in audits.

7. Process closed paper records, identifies and prepares physical records for appropriate storage location.

8. Retrieving, compiling, and storing paper medical records.

9. Adhere to Norfolk CSB and the City of Norfolk policies and procedures.

10. Provide excellent customer service.

PERFORMANCE REQUIREMENTS :

Knowledge :

• Knowledge of medical records departmental functions
• Electronic health records
• Knowledge of State and Federal laws regulating patient rights and privacy

Skills :

• Basic computer knowledge
• Strong organizational skills
• Active listening
• Time management
• Strong attention to detail

Abilities / Competencies :

• Demonstrate adherence to strict confidentiality and ethical standards
• Ability to operate modern office equipment
• Ability to work independently, be attentive to detail, and maintain positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to complete work assignments accurately and in a timely manner
• Ability to communicate effectively, both orally and in writing
• Ability to handle difficult situations involving consumers, staff, and / or others in a professional manner

EDUCATION / EXPERIENCE :

High School Diploma / GED and one year of medical records experience. Strong interpersonal skills and ability to communicate.

Computer experience required.

CSB Staff roles may include assisting other units at times to assist them with coverage needs, specialized assistance, or to cross-train.

Their category of employment is indicated below with YES or NO before the section to indicate which section applies to them.

Yes) Staff hired into administrative positions (not direct service) can work in units other than their primary role to

provide administrative activities within their skill set, education, and training. They may not work in units as a providerof direct services.

They may serve in "voluntary" activities outside of the clinical service arena of the CSB's core servicesworking with the public community outreach events, service fairs, homeless outreach activities, homeless day shelters, neighborhood outreach events, trainings, etc.

as long as their role is in an assistance, trainer, or support function, not a clinical role.

No) Staff hired into direct service positions (direct service, monitoring direct service, supervising direct service) can work in units other than their primary role to provide administrative or direct service activities within their skill set, education, and training.

They may also serve in "voluntary" activities outside of the CSB's core services working with the public for community outreach events, service fairs, homeless outreach activities, homeless day shelters, neighborhood outreach events, trainings, etc.

in a direct service, clinical, or administrative role.

Yes) Staff who are responsible for providing assistance in emergency situations will be assigned to a role that is

appropriate to their comfort level, skills, education, and experience.

This job description is not intended to be and should not be construed as an all-inclusive list of all the

responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the rights to modify, add, or remove duties and assign other duties as necessary.

Competencies will be assessed using the Essential Job Functions form, to be completed within the first month of hire by employee and supervisor.

The position description along with essential job functions document will form the performance criteria for the annual performance evaluation.

Full-Time / Part-Time Full-Time Position Ortho Clerk Position Requirements

Education / Experience Requirements

High school diploma or equivalent

Medical assistant degree or certification, desired

High communication, organizational, and computer skills

Knowledge of medical terminology and orthopedic procedures

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Last updated : 2024-08-15