Remote role (Candidate should be located in Indianapolis)

Learning & Development Manager: Crisis Response System

Location: Indianapolis, IN

Duration: 4 months

Description:

In this critical role, you will play a key part in ensuring all our stakeholders have the knowledge and skills necessary to effectively respond to behavioral health crises.

Responsibilities:

• Develop, implement, and evaluate comprehensive training programs for 988 call specialists, dispatchers, and other system partners across Indiana
• Facilitate trainings and implementation, as well as auditing of learning and development as necessary
• Partner with subject matter experts to ensure training content aligns with best practices in crisis intervention, de-escalation, and mental health support (SAMHSA's Behavioral Health Crisis Care Best Practices a plus)
• Support stakeholders and their training staff to increase consistency and success in
• Ensure updates to all trainings as deemed appropriate
• Maintain the learning management system
• Conduct training needs assessments and identify gaps in knowledge and skills
• Stay up-to-date on emerging trends in crisis intervention and mental health support
• Develop and maintain training materials, including handouts, presentations, and online resources
• Collaborate with team members and other stakeholders to create trainings in support of interoperability of the crisis response system

Qualifications:

• At least 1 year of experience developing and/or delivering training programs in a crisis response or mental health setting
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Project coordination skills, including multitasking and setting priorities
• Proficiency in Microsoft Office Suite and learning management systems (LMS) a plus
• Demonstrates cultural and linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ populations, and rural communities
• Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis preferred
• Experience with the 988 Suicide and Crisis Lifeline