The Metadata Operations Specialist is an expert of metadata content curation. They will monitor the metadata quality and its accuracy to allow qualified metadata to surface on the TV app platform. Their expertise will allow them to investigate metadata issues and assess its impact to the TV app experience, provide resolutions by identifying process improvements, and seek opportunities for technical and tactical solutions to better the customer experience.

Job Responsibilities:

Ensure ingested metadata is of the highest quality for Apple subscriptions — Apple TV (including MLB) and MLS

Curate metadata for Apple TV Originals, sporting event replays, highlights, and spotlights using an internal CMS

Develop workflow efficiencies through writing automation scripts

Analyze high volume data using SQL and effectively communicate findings

Partner with AI/ML teams and Engineering to drive process and workflow efficiencies for large-scale data projects

Partner with Project Leads to drive operational needs and process improvements

Use project management applications to collaborate, track, and report in order to meet project deadlines

Conduct thorough investigations on reported metadata issues to provide root cause analysis, and improvement suggestions for processes and systems

Understand system dependencies in order to anticipate upstream and downstream impact

Partner with data team to build data visualization dashboards for (but not limited to) content growth, trend analysis, resource and productivity tracking

Demonstrate strong and engaging communication and presentation skills to collaborate internally and cross-functionally

Test tools for bugs, enhancements, and new features, and provide feedback to improve efficiency and accuracy

Identify documentation gaps and assist in its development

Qualifications and Skills:

5 years of experience in digital media, technology, or related industry

An understanding of the TV app’s services and features

Deep understanding of complex, large-scale media content management systems (CMS), and how metadata interplays and impacts the end-user experience

Experience with writing automation scripts

Proficiency in Python and SQL (web scraping, data cleaning)

Experience partnering with AI/ML teams

Project and/or program management experience, certifications are a plus

Localization knowledge/background a plus

Experience in using a ticketing system and escalation management

Proven track record of identifying, troubleshooting, scoping and diagnosing data issues in order to resolve or escalate to appropriate cross-functional teams, along with ability to learn from history and prevent errors from recurring

Strong written and verbal business communication skills

Proven ability to manage time sensitive escalations

Ability to remain flexible and nimble through priority changes and ad-hoc/new projects

Ability to meet deadlines with in a high-pressure environment

Comfortable with navigating ambiguity to make sound judgment calls

Experience with some or all of the following: Apple products (macOS, tvOS, iOS, iPadOS, Keynote, Numbers), MS Office, project management applications

Experience with using reporting and data visualization tools such as GBI or Tableau is a plus