Description

Who We Are:

Acme Hospitality is a growing hospitality group based in Santa Barbara's arts and entertainment district, that owns and operates several highly acclaimed and award winning restaurant concepts and boutique hotels across California. 

Mission & Core Values:

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

Position Summary:

Food Runner or Expeditor, plays a crucial role in ensuring the smooth and efficient flow of food service in an upscale restaurant or fine dining establishment. The Food Runner works closely with the kitchen and waitstaff to deliver dishes to guests accurately and in a timely manner. Food Runners contribute to the guest experience, answer questions and assist in table maintenance. 

RESPONSIBILITIES

• Collaborate with the kitchen staff to understand the timing and sequence of food preparation for each table.
• Ensure that all dishes leaving the kitchen are properly plated, garnished, and meet the presentation standards of the establishment.
• Communicate effectively with the kitchen and waitstaff to coordinate the delivery of food to the correct tables.
• Carry multiple plates and trays of food, ensuring that they are balanced and delivered without spills or accidents.
• Present dishes to guests in an attentive and professional manner, ensuring accuracy and order consistency.
• Verify that all accompanying items, such as sauces, condiments, and side dishes, are included with each order.
• Provide exceptional customer service by promptly addressing any guest requests or concerns related to the food being served.
• Maintain a clean and organized work area, including ensuring that the food station is properly stocked with necessary items.
• Assist in clearing and resetting tables, removing used dishes, glassware, and utensils in a discreet and efficient manner.
• Collaborate with the waitstaff to ensure proper table setup, including the placement of linens, cutlery, and glassware.
• Follow all health and safety regulations, including proper food handling and sanitation practices.
• Assist in restocking and rotating inventory, including items such as plates, napkins, and condiments.
• Assist in maintaining the cleanliness and organization of the dining area, including sweeping, mopping, and wiping surfaces.
• Support other team members as needed, including helping with special events or providing assistance in other areas of the restaurant.
• Maintain a positive and professional attitude, contributing to a harmonious and efficient work environment.

Requirements

Requirements:

• Previous experience as a Food Runner or Server Assistant in a fine dining or upscale restaurant is preferred.
• Knowledge of fine dining etiquette and service standards.
• Excellent communication skills to effectively communicate with the kitchen staff, waitstaff, and guests.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Physical stamina and ability to carry and balance multiple plates and trays of food.
• Attention to detail to ensure accurate and consistent delivery of orders.
• Customer service-oriented mindset with a focus on providing exceptional dining experiences.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Professional and polished appearance, adhering to dress code and grooming standards.
• Ability to work well in a team and collaborate effectively with colleagues.
• Basic knowledge of food safety and sanitation regulations.
• Willingness to learn and take direction from supervisors or managers.
• Ability to stand and walk for extended periods.
• Ability to handle and resolve guest concerns or complaints in a professional manner.
• Positive attitude and willingness to contribute to the overall success of the restaurant.
• RBS or similar certification for responsible alcohol service is required.
• Current Food Handler Certification

Job Status:

Non-Exempt

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

ALL POSITIONS

GREET ALL YOU MEET

• Say hello to everyone you see and make eye contact (SMILE).
• Remember the guest or team member’s names and use them often. 

SELL THE PROPERTY

• Sell the services and facilities of the property first.
• Help the company obtain new customers and retain current customers.
• Memorize basic property information; be able to give accurate directions.
• Thank our guests for their business AND invite them to return. 

TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION

• Listen and respond with empathy to guest or team member inquiries and stay with the individual until he/she is satisfied.
• If a guest or team member asks for directions, DO NOT POINT – escort the guest or team member to the destination.
• Never say, “NO”, ask for assistance.

PROMOTE SAFETY AND SECURITY

• Never mention a guest’s name and room number in the same conversation.
• Never give out a room number. Maintain guest privacy and confidentiality.
• Always knock and announce your department before entering a guest room.
• Know your property’s emergency procedures.
• Protect the company’s property against damage or loss.
• Report any unsafe working condition.

PRACTICE CONTINUOUS IMPROVEMENT

• First, master the basics! DO IT RIGHT THE FIRST TIME!
• Look for ways to do your work better, faster and smarter. Share those ideas.
• Be part of the solution; always accompany criticisms with suggestions for improvement.
• Keep an open mind; be “flexible” to do new things and old things in new ways. 

PROJECT A POSITIVE, PROFESSIONAL IMAGE

• Follow the company appearance standards at all times.
• Always wear your name badge and gaming badge (if needed).
• Keep your work area clean and professional.
• Never discuss internal business in front of guests.

TAKE PRIDE IN ACME HOSPITALITY

• If you see something on the floor, pick it up.
• Show proper care for tools, equipment and facilities.
• Speak positively about the company and your co-workers.

PRACTICE TEAMWORK

• Pitch in and help – Don’t wait to be asked.
• It is okay to ask for help.

RESPOND WITH A SENSE OF URGENCY

• Do not let obstacles become your excuse.
• Be flexible – accomplish the task and follow-up.

HAVE FUN

• Have fun and carry a great positive attitude. Being “positive” and “upbeat” does wonders for you and those around you.

GUEST SERVICE STANDARDS

•  Always remember to practice the Guest Service Standards for both internal and external guests.
• Smile
• Greet
• Respond
• Resolve
• Thank and Invite Back

Systems you need to know:

Ctuit, Focus POS, Microsoft Office, Google

The company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree to this position and agree that I am able meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment.

Physical Requirements:

Standing - Constant

Walking - Constant

Sitting - Frequent

Climbing - OCCASIONAL

Crawling - N/A

Kneeling - FREQUENT OCCASIONAL 

Bending - OCCASIONAL FREQUENT 

Reaching above Shoulder - Constant FREQUENT

Lifting:

10 lbs. - Constant

11 - 20 lbs. - Constant

21 - 50 lbs. - FREQUENT

50 - 100 lbs. - OCCASIONAL

Carrying:

10 lbs. - Constant

11 - 20 lbs. - Constant FREQUENT 

21 - 50 lbs. - OCCASIONAL FREQUENT 

51 - 100 lbs. - OCCASIONAL

Pushing - Constant

Pulling - Constant

Manual Dexterity - Constant

Bi-Manual Dexterity - Constant

Fine Motor Skills - Constant

Gross Motor - Constant

Eye/Hand Coordination - Constant

Near Vision - Constant

Far Vision - Constant

Color Recognition - Constant

Hearing - Constant

ENVIRONMENTAL FACTORS

Working Outside YES

Working Inside YES

Working alone YES

Working closely with others YES

Excessive cold/heat YES

Excessive humidity/dampness YES

Noise/Vibrations YES

Working above ground YES

Working below ground NO

Working with chemicals/solvents/detergents/cleaners YES

Working on uneven surfaces NO

Operating moving equipment or vehicles NO

Working around machinery or moving equipment YES

Climbing on scaffolds or ladders YES

Working under hazardous conditions NO