23 Customer Support Specialist Jobs in Grand Forks, ND
Acme Tools is Hiring a Customer Support Specialist Near Grand Forks, ND
About Acme ToolsAcme Tools was founded in 1948 and continues to be a family-owned operation with locations in North Dakota, Minnesota, and Iowa, including Acme Equipment and acmetools.com. We are one of the premier retailers of tools and equipment both in-store and online, and serve contractors, woodworkers and do–it–yourselfers with a wide selection of tools and equipment from all the major manufacturers. As a family-owned operation, we are employee centric, family-friendly, community involved, and growth minded.
We offer great benefits and perks, including 6 paid holidays, employee discounts, generous PTO you start earning on your first day, medical and dependent care flexible spending accounts, traditional and Roth 401(k) plans with company matching, 100% company-paid group life insurance 1x your annual wage and short and long-term disability, and a work environment where everyone takes pride in their work and can see their direct impact on the company. Our full-time (40 hours per week) employees also have access to medical, dental, vision, and other insurance options.
A DAY IN THE LIFE OF A CUSTOMER SUPPORT SPECIALISTIn this role, your primary responsibilities will include answering incoming customer calls and emails, serving as a source of information on our product features and specifications, and efficiently processing order information. You will also play a crucial role in post-sale customer service, providing order status updates, tracking information, and facilitating returns when necessary. Collaborative communication with other departments and manufacturers to address customer inquiries and concerns is essential. Additionally, you'll be expected to stay up to date with the latest products carried by Acme Tools through team activities and vendor training, while also taking on other assigned tasks and opportunities as they arise.
Need-To-Haves
- Prior customer service experience
- Proficient in active listening, technical skills, and problem-solving
- Strong communication skills, punctuality, and flexibility for occasional Saturday and overtime work.
- Previous call center experience
- Bonus points for tool and equipment industry knowledge
Want to learn more about this position? Interested in our other career opportunities? Visit www.acmetools.jobs to see our available positions and apply today!
#AcmeToolsIsHiring
Job Summary
Full Time
Retail
$38k-47k (estimate)
06/01/2023
07/03/2024
acmetools.com
CEDAR RAPIDS, IA
100 - 200
1948
DARRELL PUCKETT
$200M - $500M
Retail
Related Companies
About Acme Tools
ACME TOOLS is a company based out of 629 Sw 9Th St, Des Moines, Iowa, United States.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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