You haven't searched anything yet.
Position: Call Center Team Manager
Dept: Sales & Marketing
Location: Granville (Sales Office) - Muncie, Indiana
Reports to: Sales & Marketing Department Manager
Hours: Monday through Thursday - 8 am to 5 pm
Friday - 8 am to 12 pm (May be longer depending on tasks to be completed)
Employment Type: Full-Time (36 -40 hours per week) in an office setting
Compensation: Hourly rate is $20.00 per hour, plus potential for earning weekly performance bonuses.
Benefits Offered to Full-Time Employees: Medical, HSA, Dependent Care FSA, Dental, Vision, Voluntary Life, Company Paid Life, AFLAC, 401K, and paid Holidays. All available after the employee’s introductory period & plan requirements have been met.
(60 days and 1st of the month for insurance. 90 days for paid holidays)
POSITION PURPOSE
The Call Center Team Manager’s role is to manage six to eight telemarketers (hereafter referred to as Lead Generators) to develop leads to sell ACR1.COM Commercial Roofing services (hereafter referred to as ACR).
ESSENTIAL DUTIES AND BASIC TASKS
GOALS
Manage lead costs to achieve $200/lead generated or lower. Work as a Team Leader to Lead Generators to provide steady business for ACR. Assist Lead Generators to achieve both personal and company goals.
QUALIFICATIONS
SKILLS/ABILITIES
The Call Center Team Manager must be self-motivated with a sense of urgency. Must be dependable and able to be at work on time, organized, excellent communication skills, persuasive, able to prioritize, manage rejection and keep a positive and professional attitude. Must also be able to effectively manage their time and maximize their productivity. Call Center Team Manager will need to have the ability to connect key concepts and ideas with implementation into daily tasks and projects.
WORKING CONDITIONS
Position requires the ability to work in close contact with other office call center Lead Generators in a call center office environment. Normal work hours and standard office conditions. Employees may NOT miss any days during the 1st WEEK of sales orientation and training, or it is an automatic release from employment. After the first week there will be a Sales & Marketing attendance policy and points system that will be adhered to.
CONFIDENTIALITY
ACR utilizes proprietary methods, software and techniques that are of immense value to ACR and others, all of which have been developed at great expense to ACR. It is agreed that employees will maintain the confidential nature of these items and not disclose them to others, nor use them in future employment for a period of two years after leaving the employment of ACR1.COM Commercial Roofing.
******************************************************************************************
About Us:
ACR1.COM Commercial Roofing (ACR) incorporated as Advanced Roofing Systems, Inc in Indiana in March of 1984. We specialize in commercial flat and low-slope metal roofs. ACR quickly expanded throughout the Midwest, serving Indiana, Illinois, Michigan, Kentucky, Ohio, and Missouri. In 1997 we became licensed in Florida and provide services throughout the entire state. We are now also providing services in the state of Georgia and Pennsylvania.
Full Time
$82k-106k (estimate)
06/25/2024
08/24/2024
The job skills required for Call Center Team Manager include Coaching, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Team Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Team Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Team Manager positions, which can be used as a reference in future career path planning. As a Call Center Team Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Team Manager. You can explore the career advancement for a Call Center Team Manager below and select your interested title to get hiring information.