Job Title: Associate Manager, Cloud Services Engineering Department: Information Technology Location: Hybrid (Grand Rapids, MI), Remote About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: As a member of our Infrastructure Engineering team, you will be responsible for leading a team comprising of Microsoft 365, Voice and Contact Center Architects and Engineers. As the Associate Cloud Services Manager, you will be pivotal in ensuring the seamless operation of our cloud services, managing projects, providing technical guidance, and nurturing a collaborative team environment. This role is both hands-on and entails significant leadership responsibilities. Responsibilities: Lead, mentor, and guide a team of Microsoft 365, Voice and Contact Center Architects and Engineers. Cultivate a culture of collaboration, innovation, and continuous improvement within the team. Set clear goals, expectations, and provide regular feedback to foster individual and team growth. Develop strategies to enhance team performance, efficiency, and productivity. Oversee the planning, execution, and delivery of cloud services projects with a focus on cloud calling and collaboration. Collaborate with stakeholders to gather requirements, define project scope, and establish timelines. Monitor project progress, identify risks, and implement mitigation strategies to ensure successful project completion. Ensure projects adhere to best practices, are delivered on time, within budget, and meet quality standards. Provide expert technical guidance and support for the design, implementation, and maintenance of Microsoft 365 and cloud calling solutions. Stay abreast of emerging Cloud and Voice technologies, industry trends, and best practices in data management and engineering. Drive innovation and process improvements to optimize cloud collaboration services. Requirements: Ability to lead, motivate, and develop high-performing teams. Strong verbal and written communication skills to convey complex technical concepts clearly. Analytical mindset with the ability to identify issues, analyze data, and propose effective solutions. Proficient in project management methodologies, including planning, execution, and risk management. Ability to collaborate effectively with cross-functional teams and stakeholders. Extensive background in cloud calling technologies, with expertise in Microsoft 365 and Voice Services, while ensuring accountability for maintaining technical proficiency. Ability to develop and execute strategic plans to drive business objectives in cloud calling and related services, while ensuring accountability for the execution of these plans. Education/Experience: Minimum of 3 years of experience in cloud services architecture and engineering, with a focus on cloud calling. Proven track record in team leadership, including managing and developing high-performing teams. Strong technical proficiency in Microsoft 365 and Voice Services, with proficiency in platforms such as NICE CCaaS, WebEx, Exchange Online, and Teams. Relevant certifications in Microsoft 365, WebEx, NICE CCaaS, project management, or related areas. Benefits & Perks: Competitive Compensation Industry Leading Healthcare Savings and Investments Charitable Giving Programs Offering hybrid work option Opportunities for Growth Parental Leave Generous time away Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh. For more, visit www.Acrisure.com or learn more here. Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department. There are amazing opportunities for talented people in every part of our business. We invite you to find your next great opportunity with us. You can apply, track your progress and review new postings all in one place!