Overview:

ACS Professional Staffing is looking for an employee to work on-site with our client. This Program Support Specialist position will coordinate and control organizational programs, assist managers with documentation and procedures, and handle analysis, data entry, and tracking for assigned programs. This full-time position is located in Vancouver, WA.

Pay Rate: $32.87 - $46.96

• Benefits: Paid holidays: 11
• PTO: Starting at 10 days
• Sick Leave: Up to 56 hours per year (prorated based on start date)
• EAP: Employee Assistance Program
• Benefit Options Available: Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, 401k (immediately eligible for employee and employer contributions - employer match up to 4%)
• Other benefits include the following: Calm App, Access Perks

Responsibilities:

• Draft and validate Statements of Work (SOWs) for service contracts including complex master contracts for manager and Contracting Officer’s Representative (COR) review.
• Process Control Center contract and material orders in accordance with documented processes. The average annual workload of these tasks may include more than 220 non-IT orders and 400-600 IT related orders not including capital project orders.
• Perform reconciliation and data entry for purchases under the Micro Purchase Program (MPP) credit card (previously P-Card) holder(s). Maintain efficient processes related to purchasing and procurement; provide recommendations for process improvements. Attend training as required.
• Verify received materials meet Control Center (CC) requirements.
• At the request of manager or COR/CO, work with vendors to process Returned Merchandise Authorizations (RMAs) – this includes warranty repairs and exchanges of products to adhere to the required CC standards.
• Partner with Contracting Officers (COs) on large contract engagements and enterprise agreements to account for CC portions and licensure managed off the BUD Network.
• At manager / COR / CO request, provide technical input, as a non-voting member, into evaluation of vendor contracts for IT products, such as their support to the company, pricing, quote response, large deployment execution, response time, and overall ability to meet the Control Center procurement objectives.
• Maintain the TT approved technology list by obtaining appropriate approval form from architecture board and inputting the approved model information on the TT list.
• Create CAT IDs for the Asset Suite catalogue for new hardware standards created and approved by the company for the Control Center.

Operational Support:

• Participate in Incident Reviews and Rapid Response Team (RRT) meetings by providing detailed information related to the review; information will be used by Subject Matter Experts (SMEs) and Reliability Standards Owners (RSOs) to help determine incident status.
• With oversight from the manager/ staff, use pre-established processes and procedures to verify implementation of NERC reliability standards within regulatory deadlines.
• Assist management in developing reporting tools that document and communicate the progress of standards-related activities to verify timely completion.
• Following established processes and procedures, collect and file compliance artifacts needed for compliance certification.
• Analyze compliance processes and artifacts for adherence to standards and completeness and make recommendations of any changes needed.
• Draft and recommend work processes to improve compliance posture of the company. Final processes must be reviewed and approved by staff.
• Perform fact-finding and data collection for periodic audits of processes in accordance with defined policy; collect, combine, and submit all necessary audit artifacts required during audits.

Security Privilege Coordination:

• Process requests for cyber, physical, or logical access within the guidelines and regulations defined by NERC CIP standards, policy and Control Center procedures.
• Stay within NERC guidelines and time constraints and assist in tracking access (physical and cyber) privileges granted for the Control Center, maintaining current system, privilege, and resource manager information.
• Coordinate with the Security Governance and Oversight (SGO) team and the training office for verification of NERC-CIP training, before granting new cyber, physical, or logical access and yearly to verify all current access grants maintain training requirements.
• Verify all requests for cyber, physical, or logical access have a valid Personnel Risk Assessments (PRA) by checking the Security Office PRA verification source of record or by contacting the security office directly.
• Perform the revocation and reinstatement of access to cyber and critical cyber assets disabled due to access revocation processes or employee status changes per established procedures.
• Coordinate overall Semi-Annual Reviews (SARs) campaigns for Control Center user access
• Participate in Quarterly Access Verification (QAVs) campaigns
• Transfer data from security privilege requests into the Cyber and Physical Access (CAPA) database or Transmission Identity Management system (TIM). This includes:
• Maintain data within the ProWatch system

Equipment and Inventory Management:

• Complete inventory of all TTO Sunflower equipment on an annual basis, when notified by the Organizational Property Management Officer (OPMO), or continuously throughout the year.
• Utilize the CC Management System Equipment Manager database, BES Sunflower, and other OPMO approved systems to track, transfer, and report on assigned property.
• Verify the group’s asset management policies and procedures follow agency and OPMO guidelines.
• Coordinate with staff on equipment that is no longer required and will be transferred to the Investment Recovery Center (IRC) for disposal.
• Coordinate equipment transfer(s) to IRC.
• Coordinate the disposal of media (hard drives, disks, etc.).
• Coordinate with team lead on Cascade equipment inventory.
• Maintain the Control Center parts inventory and database; review stock list, verify if part stock drops below minimum; order spare parts by creating a MR for manager approval.

Data management:

• Perform research, data input, database maintenance, and management reporting utilizing:
• Budget Tracker, Orders & Invoices Report, and all tables within.
• Procurement SharePoint Site.
• LAN DESK Refreshing, compile data from the Control Center Network Data Base (CCNDB) with the LAN DESK patching database to create asset patching list for use by other TT Operational Services’ teams.
• Assist others with creating ad hoc, new, or standard database queries.
• Remove net & subnet addresses from CCNDB.
• Create & maintain various reports as requested.
• Investigate purchase order errors.
• Create CAT IDs per established process.
• Enter inventory changes into the Sunflower database.
• Manage and dispose of equipment to IRC as per established procedures.
• Facilitate equipment loaner agreements.
• Maintain knowledge and documentation of Contract history and research information as requested by CO, COR, PM, or manager.
• Conduct data manipulation and prototyping to create efficient reports.

Documentation Management:

• Maintain TT’s library publishing process to verify documentation is published in a timely manner, version controlled, and appropriately reviewed and approved. Verify that appropriate Information Protection rules are adhered to, and required document reviews are scheduled and recorded. Alert staff to any deviations.

Requirements:

• A bachelor’s degree in business administration, business management, computer science, engineering or a closely related field is preferred. A business, legal, or engineering background is strongly preferred.
• 8 years of experience is required with an applicable bachelor’s degree.
• 10 years of experience is required with an applicable associate degree.
• 12 years of experience is required without a degree or applicable degree.
• Experience should be consistent with the specific requirements of program/project coordination/control and progressively more technical in nature.
• Expert proficiency with SharePoint and Visio.
• Expert proficiency in automated data systems to include a high degree of efficiency in the technical dynamics of software output (e.g. use of advanced printing such as to plotters, capabilities of cross-software embedding for purposes of presentations, technical webinars, etc.).
• Valid U.S. Driver’s License is required.

Work sponsorship is not available at this time. Third-party candidates will not be considered for this position.

Because we are a federal government contractor, we have special restrictions placed on us for hiring foreign nationals into certain key positions within the company. This particular position requires U.S. citizenship.

ACS Professional Staffing will provide equal employment opportunities to all applicants without regard to the applicant’s race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.

If you have any questions about the job posting, please contact recruiting@acsprostaffing.com

If you have any questions about our Reasonable Accommodation Policy, please feel free to email hr@acsprostaffing.com