Purpose of the Position : Provides automotive services by performing inspections, repairs, maintenance, and installations efficiently, safely and according to quality and time standards set by the dealership.

Essential Job Functions : Completes service and repair assignments correctly, to pass quality inspections or test drives, while documenting all steps involved in this processActively listens to concerns, takes action to respond to others needsPromotes dealership by presenting professional image, positive attitude, and clean work areaPromotes a productive working relationship with othersSpeaks clearly, concisely and effectivelyMake all decisions and performs all actions in adherence to our dealerships core values of integrity, respect, accountability, dedication and community mindednessMaintain production levels set by service managementMaintain manufacturer specific training certification levels set by managementDaily Tasks : Be at work station ready to start work at assigned timeUse dealer management system to track and document repairsComplete multi-point inspection on every vehicle.

Test drive vehicles to verify customers concern and repairRecord all required diagnostic codes / measurements / informationAccess repair information on manufacturer and other websites as requiredUtilize technical assistance and other resources to diagnose vehiclePerform accurate detailed vehicle diagnosisPrint and attach any supporting documents used to repair orderWork with parts personnel to obtain part pricing and availabilityRepair vehicle using established acceptable repair procedures in a timely mannerMaintain cleanliness of customers vehicleMaintain organization and cleanliness of work area and dealer owned equipmentAssist other technicians when requiredCompletes repair orders within specified time frame as directedNotifies Shop Foreman and or Service Advisor if delays are expectedPhysical Requirements : Moving about the dealership to complete auto service and repairUsing hand and / or power tools and equipment consistent with industry standardsStanding for 6 to 9 hours in a shiftNormal color vision and depth perception.

Visual acuity correctable to 20 / 20Ability to read information from printed sources and computer screensFrequent bending, stretching, lifting, reaching, and climbingUtilizing physical and manual dexterity, repetitive hand movementsLifting up to 70 lbs unassisted.

Assisting other employees to lift heavier objectsWorking Conditions : NoiseVibrationPaintDustExhaust fumesOther hazardous and non-hazardous materialsQualifications : High school diploma or the equivalentAbility to read and comprehend instructions and informationValid driver’s license and acceptable driving recordMaintains certifications or licenses required by state lawMaintains certifications or training completion as required by vehicle manufacturerCompletion of technical school or other form of instruction or trainingOwns tools required to perform repairs and servicesSkill Requirements : Achieving High Standards focuses on ensuring customer satisfaction, getting results, displaying professionalism, and maintaining awareness to details.

This includes understanding the importance of serving the customer and anticipating their needs, being a self-starter , consistently achieving or exceeding goals, showing concern for all aspects of the job, monitoring activities over time and following ethical standards set by the company.

Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers.

This includes being aware of the impact of one’s own behavior on others, using active listening skills to demonstrate understanding and sensitivity, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly and organizing them in a logical and concise form, and persuading others to change their opinion based on the information that one provides.

Handling Pressure focuses on adapting to change, maintaining composure, resolving conflicts, and multi-tasking. This includes the willingness and ability to change work practices or priorities in response to changing conditions, maintaining performance under stress or opposition, maintaining quality while shifting back and forth between two or more activities, remaining sensitive to time deadlines and conflict situations, and settling disagreements by objectively analyzing viewpoints.

Managing Complexity focuses on planning and prioritizing, problem solving, and making decisions. This includes re-evaluating priorities and re-organizing workload to meet demands, identifying problems, determining relationship between cause and effect and examining information from different sources to formulate the best course of action.

Applying the Basics focuses on referencing written information, applying basic math skills, using computer systems, following and learning new procedures, maintaining awareness of and following safety procedures, and troubleshooting problems.

This includes understanding information gathered from written text, diagrams and graphs; solving arithmetic problems; using computer systems to access and input information;

and being able to locate and identify problems encountered on the job.Understanding and Using Business Knowledge focuses on applying technical knowledge, updating necessary training and certifications, and using knowledge of dealership operations.

This involves understanding and applying appropriate technical knowledge and experience to perform automotive services including maintenance, diagnosis and repair, and installation effectively using dealership resources, such as tools, electronic and driveability equipment, to perform the job.

Other skills include assisting in controlling costs and executing dealership policies and procedures to ensure customer loyalty.

Job Type : Full-timeSalary : $35,000.00 - $65,000.00 per yearBenefits : Employee discountOn-the-job trainingPaid trainingProfessional development assistanceExperience level : 2 yearsSchedule : Day shiftMonday to FridayNo weekendsAbility to commute / relocate : Iowa Falls, IA 50126 : Reliably commute or planning to relocate before starting work (Required)Work Location : In person

Last updated : 2024-06-22