Job Title: Technical Support Specialist

Job Description

The Technical Support Specialist will primarily be responsible for the administration of designated benefits programs, including health, life, disability, leaves of absence, and others. The role requires maintaining strong working relationships with internal clients such as HR, Finance, and Legal departments, as well as outside vendors. Responsibilities also include managing transactions with external vendors, resolving escalated benefit issues, answering employee questions, providing financial metrics, performing cost analysis of benefit options, coordinating audits, assisting with the annual open enrollment process, performing monthly reconciliations, ensuring timely and accurate payment of vendor invoices, and assisting in the preparation of benefits-related communication materials. Additionally, the role supports vendor management, reviews SLAs, and assists in internal audit processes. Must have a degree and 0-3 years experience.

Hard Skills

• Benefits administration
• Peoplesoft
• Human resources

Soft Skills

• Strong communication
• Problem-solving
• Analytical skills

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.