Interested in this role? Reach out directly to apply TODAYto Grace Williams at grawilliams@actalentservices .com

Description:

A leading laboratory equipment organization, that both manufactures their own instruments and offers lab equipment services. Currently they are growing and locally adding a new Lab Services Tech to their team. In this role, you would be responsible for supporting repairs onsite at the facility here locally.

Summary:

This is a Laboratory Services & Instrumentation Technician role and will perform client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.

Responsibilities:

• Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate
• Drive toward zero service recalls
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards
• Demonstrate knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer
• Drive the leads of new service agreements, service agreement upgrades and instrument add-ons to existing contracts
• Educate and promote the purchase of training, support, software, laboratory services products, consumables and field installed computer hardware/software upgrades
• Maintain updated documentation around dispatch, inventory and service support functions of the job
• Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
• Manage appropriate levels of inventory to ensure adequate supply and records are maintained
• Proactively develop technical and soft skills to maintain and enhance value proposition to the customer
• Display exceptional written and verbal communication skills and actively interface with peers and customers
• Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc.

Skills:

Laboratory, Customer Service, Calibration, Troubleshooting, Repair, Blueprint, Lab Equipment, Instrument Repair, Equipment Repair, Instrumentation

Qualifications:

Must Have:

1) HS Diploma or GED (Associates Degree related to STEM or above preferred)

2) 1 year of experience working in a lab or with lab equipment

3) Strong customer service and communication ability

Nice to Have:

1) Lab Calibration, Repair, or Installation

INTERESTED IN THIS ROLE? SEE BELOW TO APPLY NOW FOR IMMEDIATE CONSIDERTATION:

• I am scheduling interviews for this position ASAP and conducting phone interviews as early as today. All candidates will be considered immediately within 24 hours of applying directly to Grace Williams.
• HOW TO APPLY DIRECTLY:Email your updated resume, brief intro about your interest, preferred method of communication for you (i.e., call, email, text) to grawilliams@actalentservices. com or call me directly at (317-567 -6610)

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.