? Position Overview:

Responsible and accountable for the ordering, receiving, processing, storing, shipment, and delivery, return, and destruction of clinical supplies returned by the clinical sites of drug products and medical devices for assigned studies. Performs local purchases activities as per request. Responsible for logistics coordination of moderate to complex studies with little to no supervision. Actively problem solves and suggests solutions to logistics challenges.

Essential Functions:

provides supplies and shipping support including assembling and packing laboratory kits following study kit specifications

performs quality control checks on assembled kits order fulfillment shipments

performs labeling activities and any activity related to kitting operations

assist with unloading activities as needed

Additional functions:

Data Entry

provide clerical support to Logistics Coordinators and Investigator Services

data entry tasks placing orders/entering site addresses with assigned timelines and according to internal SOP issue pro-forma invoices etc

Investigator Services

assist sites with any study related questions on processing and shipping samples call center fax and e-mail responses e-mail communication

resolves problem samples

serves as point of contact for investigator sites provides guidance to sites

ensures queries are addressed responded and documented in an accurate and timely manner according to internal SOP

resolves queries and exceptions within agreed timelines

monitors tracks and notifies sites of critical values

ensures resolution of complaints issues and concerns and escalates to management

Additional Skills & Qualifications:

Education and Experience

High/Secondary school diploma or equivalent and relevant formal academic/vocational qualification.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com ( actalentaccommodation@actalentservices.com) for other accommodation options.