3 911 Dispatcher Jobs in Wilmington, MA
Action Ambulance Service Inc is Hiring a 911 Dispatcher Near Wilmington, MA
Job Location
Wilmington Division - Wilmington, MA
Job Shift
Any
Description
Action Ambulance Service, Inc., was built on integrity. We believe in honesty, responsibility, and hard work. It is this philosophy that enables us to deliver the best service possible, as well as granting us the privilege of creating long-lasting relationships with our customers and the municipalities that we serve.
**Weekend Openings**
The Call Taker will have a primary focus of assisting with Inbound and Outbound calls in a fast-paced customer focused, 24 x 7 Call Center.
Major Responsibilities Include:
- Respond to and resolve customer service inquiries and scheduling of Non-Emergency Calls
- Respond to 911 dispatch calls from various towns
- Interact with care providers, such Hospitals, Doctors Offices, and Nursing Homes
- Make Outbound calls to clients updating them on the arrival of their scheduled transportation
- Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, procedure adherence and professionalism
- Ability to achieve certifications as required by the company
- Other duties as assigned.
Our goal is to not only help our individuals become great EMS employees but also assist in their career progressions whether that be within Action Ambulance or another career path.
We offer great benefits such as:
•Mentorship Opportunities
•Continuous opportunities for professional development
•Scholarship programs
•Health and wellness benefits
•Employee assistance program
This position requires interaction with care providers, such Hospitals, Doctors Offices, Nursing Homes and other key stakeholders.
Qualifications
The Call Taker/Customer Service Representative will have strong oral and written communication skills, be proficient with all Microsoft office products, have attention to detail, One year of experience in an office setting, call center setting, or phone support role preferred.
The Call Taker/Customer Service Representative will have a High School Diploma or GED equivalent and have demonstrated their ability in using computers and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs.
The Call Taker/Customer Service Representative MUST have the ability to multi task and work in a very fast paced environment.
Job Summary
Full Time
$47k-58k (estimate)
06/26/2024
07/14/2024
actionems.com
Wilmington, MA
25 - 50
Transportation
Related Companies
The following is the career advancement route for 911 Dispatcher positions, which can be used as a reference in future career path planning. As a 911 Dispatcher, it can be promoted into senior positions as a Campus Police Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary 911 Dispatcher. You can explore the career advancement for a 911 Dispatcher below and select your interested title to get hiring information.
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Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
02/07/2022: Vincennes, IN
Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.
12/30/2021: Oklahoma City, OK
A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.
02/03/2022: Oklahoma City, OK
A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.
02/02/2022: Las Cruces, NM
A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
12/12/2021: Pittsburgh, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
01/02/2022: Evansville, IN
Communicate with all parties before & during the job and getting feedback and updates.
12/25/2021: Eugene, OR
Complete a City employment application.
01/04/2022: Manchester, NH
Dispatchers should use an understanding tone and approach when communicating with callers.
01/03/2022: Las Cruces, NM
Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
03/06/2022: Tucson, AZ
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