2 FBI BOC - Customer Service Rep - FTH Jobs in Washington, DC
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FBI BOC - Customer Service Rep - FTH
$42k-55k (estimate)
Other | Business Services
3 Weeks Ago
Action Facilities Management Inc is Hiring a FBI BOC - Customer Service Rep - FTH Near Washington, DC
Job SummaryThe Customer Service Representative is responsible for the data entry of work orders related to the maintenance needs of the facility. This position will require the independent judgement to plan, prioritize, and organize a diverse workload.
Pay Rate: $26.03 per hour
Benefits: This will be a union position. Employees are eligible for fully paid medical, dental, and vision insurances and pension plan.
Shift: 40 hours per week, Monday - Friday. Day Shift
Essential Job Functions
Action Facilities Management, INC (AFM) - is a Woman-Owned Small Business (WOSB) and a Minority Business Enterprise (MBE) established in 2001 that provides services to government and commercial clients in 11 states and the District of Columbia. AFM's core competencies are in
Integrated Facilities Management such as Operations and Maintenance; Janitorial Services; Security Services; Emergency Management; and Administrative Support.
Pay Rate: $26.03 per hour
Benefits: This will be a union position. Employees are eligible for fully paid medical, dental, and vision insurances and pension plan.
Shift: 40 hours per week, Monday - Friday. Day Shift
Essential Job Functions
- Handle incoming calls, and manage outgoing calls, as needed, on multiple phone lines.
- Respond to queries, amend data, and reissue tasks as needed.
- Enter maintenance slip data into a CMMS system.
- Walk through parking garage and administer tickets to incorrectly parked vehicles
- Answer emails and work order requests.
- Support batching and dispatching of work orders to facility personnel.
- Review and audit work orders for completion and quality prior to entering the system.
- Other duties as assigned
- Experience with CMMS (Computerized Maintenance Management Software) would be a plus
- Minimum high school diploma or equivalent
- Minimum 2-years of solid administrative or call-center experience
- Active Top Secret Clearance
- Proficient in MS Office tools
- Experience in data entry
- Excellent communication skills, both written and verbal
- High level of attention to detail
- Proven ability to work under pressure and deal with challenging situations
- Ability to make decisions, take ownership, and use own initiative to resolve problems
Action Facilities Management, INC (AFM) - is a Woman-Owned Small Business (WOSB) and a Minority Business Enterprise (MBE) established in 2001 that provides services to government and commercial clients in 11 states and the District of Columbia. AFM's core competencies are in
Integrated Facilities Management such as Operations and Maintenance; Janitorial Services; Security Services; Emergency Management; and Administrative Support.
Job Summary
JOB TYPE
Other
INDUSTRY
Business Services
SALARY
$42k-55k (estimate)
POST DATE
06/04/2024
EXPIRATION DATE
06/30/2024
WEBSITE
actionfacilities.com
HEADQUARTERS
HARPERS FERRY, WV
SIZE
25 - 50
FOUNDED
2001
TYPE
Private
CEO
DIANA LEWIS
REVENUE
$5M - $10M
INDUSTRY
Business Services
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