ActioNet is looking for a Field Technician (Tier III). Candidates should be eligible for aSecret Clearance for the Defense Program, located inMontgomery, AL.The Field Technician will provide support to end users on a variety of issues. ON-SITE MAXWELL AFBResponsibilities

• Identifies, researches, and resolves technical problems.
• Provides on-site end-user support, telecom installation, maintenance, and repairs to a wide variety of telecommunications' systems, equipment, cabling, and to other related systems and equipment at all locations.
• Aids in asset management of on-site devices.Responds to and diagnoses problems through discussion with users.
• Ensures a timely process through which problems are resolved. Includes problem recognition, research, isolation, resolution, and follow-up steps.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I.
• Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Diagnose, analyze, and repair technical hardware and software issues, as well as counsel and assist clients on the best course of action.