4 Customer Service Representative Jobs in Riverdale, NJ
Active Staffing Services is Hiring a Customer Service Representative Near Riverdale, NJ
Job Description
- Perform research and reviews on all warranty claims and process them according to warranty policy.
- On time communication with team and making sure all warranty can be processed according to warranty policy.
- Processing all warranty claims are making sure that it is processed on time.
- Maintain projected Queue of warranty claims; All warranty email communication need to be on time.
- Assist various departments and fulfill all warranty requirements via email and phone.
- Assist Authorized Service Centers with all warranty inquiry and questions.
- Assist RSM and other managers with all warranty inquiry and questions.
- Monitor all warranty inquiries and make sure it is processed according to policy.
- Supervise/review all information updated on database and make sure it is correct.
- Maintain knowledge on various warrant programs by active participation in education programs.
- Ensure B2B relationship satisfaction and ensure compliance to all warranty specifications.
- Evaluate databases and complete all data entry for warranty claims and filings.
- Prepare and maintain all warranty documents according to warranty policy.
- Manage all warranty claims, re-direct claims of required and ensure appropriate action.
- Maintain warranty records and information.
High School degree or equivalent
1-2 years of customer service and data entry experience
Excellent phone and email communication skills
Proficient with Microsoft Office ; especially Excel
Organization skills a must!
Hours are Monday-Friday- 8:30am-5:30pm with an hour for lunch.
Salary is currently posted at $18.00- $19.00 per hour
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Requirements: Job Type: Temp to Hire Post Date: 06/28/2024
If you are an associate that has already registered with Active Staffing Services, please log into your Web Portal to apply for this position.
Company Description
Job Summary
Full Time
$49k-62k (estimate)
06/30/2024
07/19/2024
activestaffing.com
JERSEY CITY, NJ
100 - 200
1947
Private
ANGEL BELEN
$50M - $200M
Business Services
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About Active Staffing Services
Active is engaged in providing staffing solutions for production, warehouse, retail and food service companies in the United States of America
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
