Operations Supervisor ORD International Airport Schiller Park, IL

Unique business and operational leadership opportunity in Aviation Security

ACTS is a wholly owned subsidiary of ICTS Europe. ACTS specializes in the provision of security solutions and services including catering inspection, aircraft security and cargo screening. With corporate offices in Chicago and Atlanta, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation.

Reporting to the Regional Director of Operations, the Operations Manager is fully accountable for the performance within their unit. This includes driving best-in-class security, safety and compliance, delivering on operational metrics, developing and growing customer relationships and exceeding financial targets. This position will suit a leader who thrives on responsibility and accountability, has a track-record of developing high-performing teams and naturally instills a rigorous security and safety culture in their people. The ideal candidate will be energized by overcoming challenges and delivering sustainable results and motivated by the opportunity to contribute to long-term development and growth of the company.

Essential Duties and Responsibilities:

• Service Supervisors provide support to ACTS Leads and Security Agents in the daily activities established by the customer’s requirements.
• Performs or assists in scheduling and assigning the Security Agents to ensure proper coverage and relief for the ACTS-Aviation Security operation.
• Serves as a liaison for the Local Airline Customers, Host Catering units, and TSA or other Government Authorities.
• Ensures and maintains all security related records as indicated by the local Airline Customers, TSA and other Government Authorities.
• Performs regularly scheduled documented audits of employee work performance, including video reviews, according to ACTS-Aviation Security policies.
• Ensures that all Government, Customer, Airlines, and local requirements are met.
• Reports all daily, weekly, monthly activities to the appropriate member of management.
• Conducts and ensures that all training and orientation are provided to employees.
• Works with Regional HR Manager to recruit, hire and retain highest quality Security Agents.
• Disciplines Agents as necessary.
• Maintains all provisions, regulations, procedures and processes in current collective bargaining agreement.
• Performs all other duties as assigned by ACTS-Aviation Security management.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Supervisor: 3 years (Preferred)
• Aviation: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person