The role of the Director, Field Operations is to lead revenue and profit growth for each offic/e assigned. The Director, Field Operations ensures each Practice Manager or Clinic Lead operates their office in accordance with Acuity culture, standards and best practices. The Director, Field Operations effectively utilizes the resources provided by support departments to ensure that each Office achieves their practice objectives, and development of productive schedules so Clinicians can remain productive in a comprehensive Ophthalmology practice environment.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Drives year-over-year revenue and profit growth for each practice assigned; meets/exceeds NOI budgets for each practice assigned.
• Monitors Schedules at all locations to ensure maximized encounters.
• Drives Optical Sales in all locations where Optical is located.
• Ensures all Marketing Materials are displayed properly and focuses on marketing techniques for the region.
• Manages staff costs to ensure efficient productivity and patient flow.
• Builds relationships with optometrists and physicians in assigned region for optimal flow of patient referrals.
• Partners with Office Leads to consistently implement Company culture, values, standards and best operational practices.
• Ensures Office Leads create an accountable environment where patient care comes first, in order to ensure patient satisfaction.
• Ensures growth and opportunity.
• Assists in helping Clinicians have the support they need.
• Identifies and develops future Office Leads and Directors of Field Operations.
• Is a player coach, knows all aspects of every role in detail and can demonstrate those roles and activities with complete competence.
• Coaches the entire team, Front Office Staff, and Back Office staff to develop comprehensive, financially successful practices, improve encounter efficiency and ensure patient retention. Adheres to the Structured Meetings.
• Oversees the attracting, recruiting, onboarding, developing, and retention of Office Leads, Opticians, Regional Support talent, Front Office, and Back Office staff.
• Full ability to navigate and produce reports from CareCloud Electronic Medical Record (EMR) system.

Requirements

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

Growing Revenue and Profit

• Results driven; aligns and allocates time and energy on key drivers.
• Understands key metrics, revenue drivers, and ROI expense analytics.
• Understands Regional market drivers and competition.
• Oversees the execution of the Marketing plan by location.

Developer of Staff

• Demonstrates ability to perform each support role within an office.
• Clearly communicates vision and aligns team members around it
• Identifies, develops and promotes potential Leads/Managers, and ensures that direct reports similarly develop their employees.
• Provides continual, direct feedback; coaching vs. directing.
• Appropriately delegates authority and responsibility, and holds accountable.
• Recognizes and celebrates success.

Influencer of professionals

• Ability to develop trusting, mutually-respectful relationships with professionals.
• Tailors coaching style to the individual’s needs and appropriate professional boundaries (e.g., clinicians).
• Builds persuasion and empathy skills (e.g., case acceptance skills).
• Active listener/observer of behavior.
• Creates a win/win need for change.

Strategic Planner

• Sets realistic monthly, quarterly, and annual objectives.
• Measures and communicates monthly results.
• Prioritizes work and time/schedule to achieve business objectives.
• Plans ahead (6-12 months) to anticipate and overcome potential obstacles to success.

Business Acumen

• Assesses and deploys resources to meet annual budgets.
• Builds business and leadership skills of others to take appropriate action to generate positive cash flow.
• Proficient knowledge of operational processes and best practices.
• Proficient in the office level financials and balance sheets.
• Expert in CareCloud Electronic Medical Record (EMR) system.

Effective Collaborator with Peers and Support Resources

• Oriented towards team success.
• Effectively communicates needs and expectations.
• Engages others in the regional plan; shares best practices.
• Innovates to improve operational processes.
• Resourceful; optimistic; humble.

• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Must address others professionally and respectfully by actions, words and deeds.
• Detail oriented, organized, process focused, problem solver, self motivated proactive, customer service focused.
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic.

QUALIFICATION GUIDELINES:

REQUIRED: Equivalent to Bachelor’s degree in Business, Finance, Accounting or Healthcare Administration or equivalent and (8-10) eight to ten or more years of both complex business and managerial experience; or equivalent combination of education, training, and experience.

DESIRABLE: Master’s degree in Business, Finance, Accounting or Healthcare Administration. Considerable prior coursework or on-the-job training in ophthalmology, insurance, or regional management. Knowledge of WORD, EXCEL, POWERPOINT; experience managing subordinates and teams.

CERTIFICATES/LICENSES/REGISTRATIONS:

• Valid Driver’s License

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This is primarily a sedentary office classification but requires frequent field visits and driving. . Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. There is occasional exposure to irate staff, vendors or patients.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.