We are looking for a dedicated Support Specialist who thrives in a dynamic environment, providing 24/7 on-call support on a rotating schedule, with an initial on-site presence at Overland Park before transitioning to a hybrid remote role. The ideal candidate will have at least 4 years of experience in PC and hardware troubleshooting, a strong customer service approach, and proficiency in ITSM systems, MS Windows 7 , and Office 365. Effective communication and a collaborative spirit are essential.

Role & Responsibilities:

• Provides user training to maximize productivity and ensure proper use of the equipment while minimizing downtime.
• Assists network administration team with support of network and telephone system.
• Responsible for providing desktop support and maintenance of PC s, and computer related equipment.
• Supports the business systems that allow us to engage, educate, and transact with our customers.
• Provides first and second-level help desk support to users for software/hardware problems.
• Installs and performs minor repairs to hardware, software, printers, and peripheral equipment, following company best practices.
• Maintains accurate inventory of all equipment at various sites.
• Works in a group environment and collaborates on work efforts and ideas.
• Troubleshoots and remotely diagnoses and resolves issues in a timely manner.
• Maintains computers daily; upgrades if necessary, to meet business requirements.
• Troubleshoots end-users with support for both VoIP and mobile devices
• Prepares new systems for users and perform moves and set-ups in conjunction with personnel moves.
• Ability to effectively communicate and interact with end users to resolve issues.

Requirements:

• 2 years experience troubleshooting and supporting PC, hardware, desktop at an enterprise level
• Experience working with a formal ticketing system
• Extensive experience working within ITSM systems and processes
• Experience and working knowledge within MS Windows 7 and above
• Strong communication and customer service mentality
• Understanding of networking hardware and functionality
• Experience with Microsoft Office 365, Windows 10 and maintaining devices in an Active Directory environment
• Strong communication skills, both written and verbal

Nice-To-Haves:

• MCSE Certification
• ITIL Certified
• Nonprofit experience

AdamsGabbert is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in inclusivity and the strength it brings to our workforce, and we encourage candidates from all backgrounds to apply. Our dedication to promoting diversity, multiculturalism, and inclusion is reflected in all of our roles, and decisions on hiring and employment are solely based on qualifications, merit, and business need.