Adaptive Audiology Solutions is a privately owned, rapidly growing Audiology office in Carroll, Iowa and is searching for a qualified, professional, and dependable Front Desk Receptionist. Our clinic offers diagnostic hearing testing, OSHA hearing testing and hearing loss treatment including hearing aids, assistive devices and implantable solutions.

If you are a hard worker, detail oriented, empathetic, and a team player whose mission is to provide the highest quality patient care and customer service, then you are the perfect candidate for us. Our organizational culture places great value on friendliness, warmth, listening skills, a strong work ethic, and respect for all people. Compensation is negotiable, based on experience.

Job Description:

• Greet guests warmly as they arrive.
• Manage the registration process.
• Ask for identification and ensure that the provided credentials are accurate.
• Facilitate guest check-ins and check-outs appropriately and efficiently.
• Actively seek to optimize the patients' and guests' experience.
• Schedule appointments in person and by telephone
• Strive to maintain timeliness of patient appointments by effectively communicating with providers' teams when a patient arrives.
• Monitor quality and timeliness of patient flow and troubleshoot/problem solve to optimize flow.
• Comfort and connect with patients and their guests by being sensitive to their anxieties and needs, Answer patients' questions.
• Communicate clearly and frequently with coworkers to enhance cohesion of the entire team.
• Maintaining a clean, tidy and orderly reception area
• Input documents and information into the electronic medical record
• Maintain patient accounts/records by obtaining, recording, and updating personal and financial information with high degree of accuracy.
• Answer and route calls, provide appropriate information about the practice and its providers.
• Successful candidate should be very professional, punctual, reliable and accountable for quality of their work; be warm, kind and friendly yet efficient and comfortable working as part of a team in a fast-paced environment.

Requirements: 

• High school diploma or equivalent 
• 2 year’s experience in front office/reception or customer service experience 
• Strong communication skills 
• Positive and energetic personality 
• Reliable and dependable attendance record
• Two references
• Knowledge of Microsoft word

Hours are as follows: Monday, Tuesday and Wednesday 7:45-4:30pm and Thursdays 10:00-6:30pm. We are closed on Fridays.

Other benefits can include: scrubs, paid time off, health insurance, retirement benefits with employer match up to 3% along with quarterly bonuses based on company performance! Wage depends on experience.

Job Type: Part-time

Pay: $19.00 - $20.00 per hour

Expected hours: 32 – 35 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person