6 IT Support Specialist Jobs in Edinburgh, IN
Addepar is Hiring an IT Support Specialist Near Edinburgh, IN
The Role
We are currently seeking an experienced IT Support Specialist to join our IT Team based out of our Edinburgh office. This position requires familiarity with supporting Mac, experience with Windows PCs and Linux, and an overall love of technology in a primarily Apple-based corporate environment. Our perfect candidate loves to problem-solve on the fly, provide exceptional support, act as a mentor for junior team members and is always looking for the optimal solution when solving IT issues!
What You’ll Do
- Primary point of contact for our support in our Edinburgh and London offices. Home base will be Edinburgh with occasional travel to London.
- Resolve issues related to Mac and PC hardware and software, including network connectivity and usage.
- Work to establish a follow-the-sun support system by working with colleagues in various time zones.
- Provide both front-line and tier 2 support for escalated IT issues.
- Manage endpoints (Mac/PC) through MDM and support installed software for new hires and existing employees.
- Configure and administer SaaS tools and other cloud services.
- Onboard new hires and be the first face of IT for people joining the team at Addepar.
Who You Are
- Minimum of 4 years experience providing support in a Mac-based technology environment.
- Advanced troubleshooting experience with macOS.
- Experience with Windows environments (virtual and/or physical endpoints).
- Experience configuring and managing IdP (Okta) SSO integrations.
- Experience administering Okta, Google, Slack, Jira/Confluence and other cloud based services.
- Experience with onboarding workflows and software deployment to Macs via JAMF.
- Experience supporting office networks including connected devices. Nice to have: direct experience with Ubiquity networks!
- Proficient with basic scripting languages and comfortable navigating the command line.
Job Summary
Full Time
IT Outsourcing & Consulting
$82k-101k (estimate)
07/18/2024
09/17/2024
addepar.com
MOUNTAIN VIEW, CA
3,000 - 7,500
2009
Private
CHEN CHRISTOPHER
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About Addepar
Addepar is a California-based wealth management platform that offers data aggregation, analytics, reporting, and related solutions for investment advisors.
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IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
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IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
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The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.
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These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.
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