Title: Customer Service Agent

Pay Range: $18 - $25/hour

Location: Hillsboro, OR

Hours Available:

• Sunday- Tuesday and every other Wednesday 6:00 AM to 6:00 PM
• Thursday - Saturday and every other Wednesday 6:00 AM to 6:00 PM

Position Summary

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

Essential Duties And Responsibilities

• Process and input all customer orders.
• Running and printing shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders.
• Checking all orders for special requests.
• Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
• Prepare any reports concerning customer service as required by supervisors.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operates various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.
• Answer incoming telephone calls in a cheerful, courteous, and timely manner.
• Promptly route each call to the proper party, taking messages when necessary.
• Assist drivers at check in window various times though out the day.

Minimum Required Qualifications

• Must have a high school diploma or general education degree (GED).
• 1 year experience in Customer Service-related capacity
• 1 years warehouse/logistics support experience
• Intermediate computer skills
• Proficient with MS Office Applications
• Business writing proficiency
• Intermediate level math skills to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Ability to perform duties with minimal supervision or guidance.
• Ability to multi-task
• Effective communication skills
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.