Our client located in Northbrook is seeking a Customer Service Representative on a contract-to-hire basis who can work in a fast-paced environment to join their team! The ideal candidate for this role has a great phone presence, tech savvy, and a growth mindset. Excellent growth and career path, health benefits and pay up to $22/hr. Offers a flexible, hybrid schedule after training onsite. This role is moving fast!

Job Responsibilities:

• Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing
• Enters orders and confirms orders via email or phone
• Responsible for ensuring accurate daily shipment processing, product scheduling, and shipment confirmations
• Responsible for investigating and responding to customer requests concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria
• Establishes and maintains cordial customer relations through telephone contact
• Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met
• Maintains pricing agreements for the designated business unit
• Maintains communication network with outside sales force as it pertains to assigned accounts
• Performs weekly review of open orders and credit status for assigned accounts
• Enhance customer relations through account visits and trade-show participation

Job Requirements:

• Year(s) of Experience: 6 months of corporate customer service
• Industry: must be from a product-based environment
• Education: HS Degree
• Software: Microsoft Office, ERP experience
• Nice to have but not required: Oracle