What are the responsibilities and job description for the Medical Customer Service Representative position at Addison Group?
Job Title: Medical Call Center Representative
Location (City, State): Houston, TX (NRG Area)
Industry: Healthcare
Pay: $20–$23 /hour
About Our Client
Our client is a leading provider of healthcare services, dedicated to helping children with complex medical needs thrive at home. With over 30 years of experience, they are committed to making a positive impact on families and communities.
Job Description
We are seeking Customer Service Representative to join our client’s team. This role involves supporting patients, families, and caregivers by coordinating services, verifying insurance, and managing patient records in a fast-paced, mission-driven environment.
Key Responsibilities
Location (City, State): Houston, TX (NRG Area)
Industry: Healthcare
Pay: $20–$23 /hour
About Our Client
Our client is a leading provider of healthcare services, dedicated to helping children with complex medical needs thrive at home. With over 30 years of experience, they are committed to making a positive impact on families and communities.
Job Description
We are seeking Customer Service Representative to join our client’s team. This role involves supporting patients, families, and caregivers by coordinating services, verifying insurance, and managing patient records in a fast-paced, mission-driven environment.
Key Responsibilities
- Provide outstanding customer service to patients, families, and caregivers.
- Assist with supply and service requests.
- Verify insurance eligibility and benefits accurately.
- Maintain patient records and ensure compliance.
- Coordinate services with clinical teams and referral sources.
- Process purchase orders and manage DME (durable medical equipment) logistics, including items like feeding tubes and respiratory equipment.
- Experience: Previous experience with DME and Brightree software is highly preferred.
- Skills: Strong customer service orientation, attention to detail, and excellent communication skills.
- Compliance: Ability to pass a background check, drug screening, and employment/education verification.
- Schedule: Monday–Friday, flexible shifts between 8 AM and 8 PM (8-hour shifts); potential overtime opportunities.
- Work Location: Onsite in Houston, TX, with hybrid potential after training.
- Assignment Type: Contract-to-Hire (CTH).
- Opportunity to work in a mission-driven organization.
- Hybrid work schedule potential after training.
- Collaborative and supportive work environment.
- Competitive pay with potential for growth.
Salary : $20 - $23
Customer Service Phone Representative
Total Air Service -
Willis, TX
Customer Service Representative - Bilingual (Spanish)
Medical AR Management Services, LLC -
Houston, TX
Health Care Customer Service Representative
State Collection Service -
Texas, TX
