What are the responsibilities and job description for the Customer Service Representative - Houston, TX position at StateServ Medical LLC?
Dragonfly Health - A great place to land
Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.
Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.
We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.
Dragonfly Health is our name for a reason.
The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.
Whatever it takes. Wherever it takes us.
What we offer
- Competitive Pay $18.00 per hour
- Comprehensive benefits package (health, dental, vision, PTO, sick time, 401k w/match, etc.)
- Growth opportunity and career advancement
- Agile and adaptable team culture
- Innovative and revolutionary technology solutions
- A higher calling to provide quality patient care
What we offer
- Competitive Pay
- Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
- Growth Opportunity and Career Advancement
- Agile and Adaptable team culture
- Innovative and revolutionary technology solutions
- A higher calling to provide quality patient care
See how Dragonfly Health is transforming the world of hospice and post-acute care.
What you will do
- Be the voice of Dragonfly Health – You will handle a wide range of calls (inbound and outbound) that include order and delivery of equipment, scheduling, pick-up, maintenance or changes in service.
- Provide Expert Assistance – Acts as a liaison between patients/care-givers, business clients, drivers and operations.
- Promote Health and Wellness – Help guide our patients through their healthcare journey, offering resources and information to ensure that they get the very best care.
- Document Interactions – Keep accurate records of customer communications, ensuring all details are logged and tracked for follow-up or reporting purposes.
What we look for
- High School Diploma or equivalent required.
- Strong interpersonal skills – ability to handle each call with professionalism even in a high stress situation.
- Flexible schedule – The ability to maintain a flexible schedule to accommodate on-call rotation is a must
- Bi-lingual (Spanish) would be a plus but is not required.
- Ability to operate in a high volume, fast paced work environment with adherence to established metrics.
- Requires reliable internet connectivity and not a mobile hotspot.
- Experience operating in a similar remote capacity preferred.
Why Customer Service Representatives are important
Our Customer Service Representatives are the first point of contact for patients, healthcare providers and family members, and play a critical role in shaping their overall experience. By handling concerns with empathy and efficiency, you will directly impact customer satisfaction and help Dragonfly Health deliver the highest quality services.
Let's soar together
Experience
Required- At least 6-months experience in which incumbents regularly interface with customers is essential.
- One year of call center experience or working in a medical environment
Education
Required- High School or better
Skills
Required- Working knowledge of a PC
- Working knowledge of Microsoft Office Suite
- Working knowledge of Microsoft Teams
- Various internal customer service software
Salary : $18
