What are the responsibilities and job description for the Customer Service Representative - Houston, TX position at Bureau Veritas?
Customer Service Representative
Location: NW Houston off Beltway 8 and Hwy 249.
Paying: $15:00 - $17.00 per hour.
Requirements: 2-year degree or equivalent work related experience. Three years experience in a fast paced, customer service environment required. Detail-oriented, articulate, and a passion for customer service and desire to help Bureau Veritas, exceed our customers’ expectations. Candidate must have strong problem solving skills, written, verbal, and electronic communication skills, and excellent presentation and listening skills. A self starter who can work independently, and be proactive, personable, and able to respond positively to the challenges of a dynamic work environment. The ability to quickly understand and size up opportunities and/or problems and respond with creative, innovative ideas and solutions is necessary. Position may require minimal local travel.
Description: The Customer Service position involves challenging front-line interaction with customers and lab personnel via telephone and e-mail. A typical day involves problem solving, creative thinking, and teamwork. Will seek to offer and provide a service that exceeds all expectations and contribute significantly to this goal by handling daily business-to-business e-mail and phone correspondence with customers and Account / Sales team. The physical demands of this position include extended periods of sitting at a desk.
Responsibilities: Providing prompt and efficient service and support to Bureau Veritas, private label programs, corporate national accounts, and high profile key accounts. Manage escalations of complex problems from customers, Account / Sales representatives and identifies, evaluate, reports technical and / or operational problems and manage time and workflow independently and effectively. Manages special projects that relate to sales support, communicates project status and results to Sales / Lab management.
Teamwork: Contributes to a positive team environment, proactively aids teammates with difficult contacts, demonstrate effective communication and cooperation with other supervisor, and members of other departments in managing department wide issues and work load. Contribute to a collaborative management process through regular meetings. Assisting warehouse staff during non-peak times throughout the year based on supervisors discretion.
At Bureau Veritas, we are dedicated to ensuring our employees receive fair and competitive pay, accompanied by comprehensive health and wellness benefits.
Here's a breakdown of what we provide:
Hourly Rate: $15.00 - $17.00 per hour
Annual Incentive Bonus Plan
Pay offered may vary depending on job-related knowledge, skills, experience, and market location.
Our Health and Welfare Benefits are designed to meet your needs, eligible on your first day of employment:
Medical, Dental, and Vision coverage
Company-matched Retirement plan
Generous Paid Time Off and Company Holidays
Life Insurance and AD&D coverage
Short-Term Disability (STD) and Long-Term Disability (LTD)
Optional life and pet insurance
EAP and Total Wellbeing Lifestyle Programs
Tuition Assistance and/or Professional Development
Employee Discounts
This information is transparently provided in adherence to several state and local Equal Pay and Pay Transparency Laws.
Join us at Bureau Veritas, where your well-being and professional growth are our top priorities.
Salary : $15 - $17
