Are you looking for an exciting opportunity to provide Technical Support in a fast paced environment for our client a well known sports team in Washington, DC? This is a full-time opportunity requiring troubleshooting O365 application issues, mobile devices, PC workstations, network connectivity, and leveraging Active Directory for account management. This role requires a M-F onsite presence in Navy Yard.

Typical Day to Day: This role is responsible for troubleshooting and resolving all assigned technical issues. All client-level issues and requests are to be addressed by the Technical Analyst. In the event an issue or request is determined to be outside the Technical Analysts abilities to resolve they are required to document all troubleshooting steps performed and escalate the issue using established procedures

Top 3 skills/ How are they applied?

1. Troubleshooting and Repairs – Hardware issues.

2. Networking Fundamentals

3. Windows Migrations and Update Management. (Windows 11/O365)

1. Active Directory
2. Setting up accounts, group permissions and troubleshoot over the phone.

During the initial contract period we offer health, dental, and vision benefits after 60 days of employment. The goal is to display a willingness of problem solving, customer service, and culture fit to be offered a permanent position.