To provide overall leadership and direction to the Quality department to attain a high level of quality, customer service, and productivity in a safe and efficient manner. To ensure the effective development and implementation of new process technologies, process control system improvements, and capability

utilization.

Essential Duties/Responsibilities

• Responsible for the overall direction and training of the Lab and Lab personnel in the testing of raw, in-process and finished goods using numerous testing and inspection methods.
• Investigate and promptly respond to customer quality complaints and ensure the proper action is taken to correct
• Management representative and responsible for maintaining ISO9001/ISO14001 systems.
• Chair ISO management review meetings and author management review reports.
• Lead auditor, host customer/3rd party audits and responsible for completing customer surveys.
• Maintain and revise internal incoming, outgoing, and analytical test procedures.
• Generate and maintain PPAP submissions per customer request on recipes as needed.
• Provide leadership, quality system, safety, or technical related training, as required.
• Direct supplier CAR program, raw material rejections and claim recovery from suppliers.
• Direct internal nonconforming and corrective action programs.
• Drive continual quality improvement focused on improved customer satisfaction, exceeding quality objectives
• Communicate with suppliers and customers on pertinent quality related matters.
• Complete and document Performance Management for department personnel.
• Interface with management on some new equipment evaluations, purchases, and installations.
• Travel to other locations or to customers may be required.
• Perform any other project/task as assigned by Management.

Education, Skills, and Experience Requirements

• Bachelor's Degree in Chemistry, Polymer Science, Chemical Engineering, or other technical areas. Experience may be considered in lieu of education.
• Seven (7) years of leadership/supervisory experience in a quality position, manufacturing environment preferred.
• Five (5) years of experience in the polymers industry, preferred
• Knowledge of Six Sigma.
• ISO 9001/ISO 14001 Lead Auditor certification.
• Proficient written, verbal, and interpersonal communication skills.
• Proficient computer/systems skills – MS Office (Excel/Word/PowerPoint/Outlook).
• Solid organizational and prioritization skills with the ability to handle multiple tasks, meet tight deadlines, and manage a broad range of responsibilities.
• High degree of concentration, attention to detail, high energy, self-motivated and self-reliant.
• Ability to manage, coach and develop Associates.
• Ability to interact well with all personality types in a leadership role.
• Strong cooperation, collaboration, and team-building skills.
• Effective analytical and problem-solving skills with an emphasis on continuous improvement.
• Ability to handle personal and confidential information.