Job Description:

Our team is looking for a student with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.

What You’ll Be Doing:

· Providing first level triage and technical support to employees through tickets and in-person at the Client Geek Street support desk

· Analyzing technician (peer) workflows to identify areas of improvement and optimization

· Identifying technician workflows which do not have supporting process documentation

· Assisting the IT team with system provisioning and device refresh/replacements.

· Documentation writing

· Physical and Virtual asset stockroom maintenance

· Supporting IT project goals

· Helping to set up devices or mobile accessories

· Communicating status updates with internal clients

· Ensuring that requests are being prioritized and closed in a timely manner

· Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support

· Learning and adhering to company policies and procedures regarding IT security and data privacy

· Engage in knowledge-sharing sessions and training to enhance technical skills.

Preffered Qualifications:

· Basic understanding of Windows troubleshooting

· Android/iOS familiarity

· Customer-oriented mindset

· Ability to take clear notes to capture problems correctly

· A general understanding of MacOS would be helpful but is not required

What Would Set You Apart:

· PowerShell or command line (CLI) familiarity

· CompTIA A certification

· Familiarity with networking concepts (DNS, LAN, WAN)

Who We’re Looking For:

· Someone who can comfortably navigate a PC to perform basic troubleshooting

· People who can patiently take the time to understand an issue in order to properly document it

· Candidates who have an interest in technology and who work well in a customer-facing role

· Good communication skills, both verbal and written, for assisting users and documenting issues

· Ability to work in a team and learn from others

· Patience and a customer-focused attitude to help non-technical users

Students pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required

Job Type: Contract

Pay: From $20.00 per hour

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Austin, TX: Relocate before starting work (Required)

Work Location: On the road