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Job Description:
Our team is looking for a student with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.
What You’ll Be Doing:
· Providing first level triage and technical support to employees through tickets and in-person at the Client Geek Street support desk
· Analyzing technician (peer) workflows to identify areas of improvement and optimization
· Identifying technician workflows which do not have supporting process documentation
· Assisting the IT team with system provisioning and device refresh/replacements.
· Documentation writing
· Physical and Virtual asset stockroom maintenance
· Supporting IT project goals
· Helping to set up devices or mobile accessories
· Communicating status updates with internal clients
· Ensuring that requests are being prioritized and closed in a timely manner
· Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
· Learning and adhering to company policies and procedures regarding IT security and data privacy
· Engage in knowledge-sharing sessions and training to enhance technical skills.
Preffered Qualifications:
· Basic understanding of Windows troubleshooting
· Android/iOS familiarity
· Customer-oriented mindset
· Ability to take clear notes to capture problems correctly
· A general understanding of MacOS would be helpful but is not required
What Would Set You Apart:
· PowerShell or command line (CLI) familiarity
· CompTIA A certification
· Familiarity with networking concepts (DNS, LAN, WAN)
Who We’re Looking For:
· Someone who can comfortably navigate a PC to perform basic troubleshooting
· People who can patiently take the time to understand an issue in order to properly document it
· Candidates who have an interest in technology and who work well in a customer-facing role
· Good communication skills, both verbal and written, for assisting users and documenting issues
· Ability to work in a team and learn from others
· Patience and a customer-focused attitude to help non-technical users
Students pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required
Job Type: Contract
Pay: From $20.00 per hour
Schedule:
Experience:
Ability to Relocate:
Work Location: On the road
Contractor
$48k-62k (estimate)
07/19/2024
07/24/2024
The job skills required for Technical Support include Technical Support, Customer Service, Troubleshooting, Communication Skills, Networking, Android, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support positions, which can be used as a reference in future career path planning. As a Technical Support, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support. You can explore the career advancement for a Technical Support below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support job description and responsibilities
A Technical Support provides technical service for computer hardware and software.
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Technical support can use a variety of monitoring tools, both offensive and defense.
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Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.
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Technical Support work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
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They help resolve hardware, software and other technical problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support jobs
There’s no one size that fits all flow chart to describe how all companies should structure their technical support.
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Others have a robust and organized network ready to deploy for technical support.
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Understand the customer’s grasp of technology.
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Practice fixing common computer problems.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Technical Support.