3 Customer Support Representative IV Jobs in Alpharetta, GA
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Customer Support Representative IV
$38k-48k (estimate)
Full Time | Consumer Goods
4 Months Ago
Aditi Consulting is Hiring a Customer Support Representative IV Near Alpharetta, GA
Summary:The main function of a customer accounting specialist is to interact with customers and colleagues on past due balances, account inquiries and resolve complaints. A typical customer accounting specialist is responsible for payment by end of month, determining the client’s issue, offer possible solutions, collaborate with internal departments, or providing follow-up as needed. Customer accounting agents are inbound and outbound daily with emails/calls.
Job Responsibilities:
Benefits and Ancillaries:Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Job Responsibilities:
- Approve the resolution of customers’ service or billing complaints by authorizing activities such as refunding money and adjusting bills.
- Act as escalation point for clients/customers.
- Approve the referral of unresolved customer grievances to designated departments for further investigation.
- Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Solicit sale of new or additional services or products.
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Strong ability to work independently and manage one’s time.
- Strong ability to accurately document and record customer/client information.
- Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
- Prefer Bi-Lingual in English and Spanish, but will now consider non-bilingual candidates.
- High school diploma or GED required, prefer to have college degree
- 3 years of experience in accounting, collections or customer service/billing required.
- Intermediates excel skills are required
- Email outlook experience is required.
- General knowledge of accounting is preferred.
Benefits and Ancillaries:Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Consumer Goods
SALARY
$38k-48k (estimate)
POST DATE
02/25/2024
EXPIRATION DATE
07/21/2024
WEBSITE
aditiconsulting.com
HEADQUARTERS
BELLEVUE, WA
SIZE
200 - 500
FOUNDED
1994
TYPE
Private
CEO
REX J MUDD
REVENUE
$50M - $200M
INDUSTRY
Consumer Goods
Related Companies
About Aditi Consulting
Aditi is a management consulting firm that provides talent acquisition, application development and project optimization services for businesses.
Show more
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