Summary:
We are a part of the Asset Hardware team that manages desktop, laptop, and mobile hardware. This role will support Laptop Hardware requests.

General Responsibilities:
Work with company supply chains to make sure that inventory is on route, on shelves and well-stocked. Serve as record keeper for materials, report creators and supply trackers.

Clear communication with customer and technical support team

• Ability solve problems independently with proper communication management
• Able work well in a team environment

Functional activities the resource should be capable of

• Complete requests within an established SLA per corporate standards as needed
• Update/modify Asset ownership
• Triage requests that require exception approvals

Technical Skills:

• Previous experience with high ticket volume in a customer service environment
• Ability to multitask and meet deadlines
• Service Now experience is a plus
• Intermediate understanding of PC and MAC hardware

Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate's qualifications, skills, competencies, competencies, competencies, competencies, experience, location and end client requirements).

Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.