Job Title: Organizational Change Management

Location: Chicago, IL/ Remote (Need local to Illinois)

Duration: 12 months

Responsibilities:

• Working with the customer to define communication strategies that address the concerns and motivations of the employee population.
• Determining adoption metrics that can be used to measure success of the ACM project and adjust plans as needed.
• Deriving based on the OCM scope the related training plans to help end- users develop the knowledge and ability required to be successful.
• Creating feedback mechanisms that will help sustain long term end user adoption.
• Mentoring and Coaching client change teams.
• Deliver high quality engagements in both large- scale project environments and smaller, single staffed engagement models.
• Engage in IT and business executive discussions related Change management or Modern service management principles and practices, Digital transformation, and overall IT operations.
• Transfer knowledge and share best practices with team members to help enhance the quality of engagement delivery and the customer experience to enable digital transformation.
• Participate in client communities, evangelize OCM, ACM and MSM, and contribute to Intellectual Property.
• Establish effective working relationships with cross- area project teams and work through appropriate escalation channels when necessary.
• Work to establish strong relationships with account-aligned organizations, client services, offerings teams, and other internal resources as appropriate.
• Work to drive consumption of client cloud- based technologies in customer account environments.
• Overnight travel is required. Travel requirements vary regionally and could be as much as 75%.

Required Qualification:

• At least 3 years of experience working with enterprise customers in any of the following: management consulting, technology implementation, digital marketing, change management, providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, technical requirements gathering: broad evangelism through events (presentation skills) or related.
• At least 3 or more years of experience in Adoption Change Management Consulting, OCM and / or Service delivery or related with large scale, global dynamics, ERP and CRM implementations.

Additional Qualifications:

• A solid understanding of how people go through a change and the change process; experience with Prosci's ADKAR model is a plus.