Summary:
This position exists to coordinate duties with the many back office groups to support a world class selling environment and the best customer experience possible. The Support Specialist is responsible for ensuring the smooth flow of information and follow up for existing and prospective customers while meeting the business unit objectives. The ideal candidate will be someone who is dynamic, motivated, and looking to drive to innovation. Basic Job Function: This position exists to support the achievement of revenue, customer satisfaction, process improvement, and market penetration objectives.
Accountabilities:

• Acts as a liaison between sales/operations and such departments as billing, customer data administration, service administration, credit management, product and pricing.
• Investigates and improves customer satisfaction issues including customer billing and invoices, order processing, and contract implementation.
• Supports sales teams by managing customer inquiries such as processing contracts, add/delete ID numbers, POC and address changes, invoicing and billing support and other administrative duties related to supporting customer, sales and management requests.
• Compiles and analyzes data needed for operations of a sales branch, including tracking new sales and customer credits to assist the team in monthly revenue forecasting.
• Provides territory data and assists with account renewals.
• Works proactively to increase overall productivity of the sales team.
• Coordinates all special projects and follow through to completion.
• Works closely in a team environment.
• Completes other projects as assigned.

Qualifications:

• Excellent communication and telephone skills
• Good interpersonal and time management skills
• Ability to work independently on multiple tasks while prioritizing and meeting deadlines
• Strong organizational and time management skills
• Strong analytical skills and computer knowledge with proficiency in working with spreadsheets (Excel) and word processing
• Experience in performing multifaceted projects in conjunction with day-to-day activities
• Resourceful, well organized, highly dependable, efficient and detail oriented
• Strong ability in different administrative systems and software programs
• Professional demeanor, business maturity, and technical knowledge

Top 3 must-have skills

• Excellent communication and telephone skills
• Time Management skills
• Work independently on multiple tasks while prioritizing and meeting deadlines

Requirements:

• Meeting deadlines
• Being responsive to questions and inquiries from customers and sales
• Completing tasks with minimal daily supervision

Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.