Selling and Service

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Endorses, models and develops team to deliver Coach's Selling and Service expectations
• Enforces sales strategies, initiatives and growth across all categories
• Flexes store business strategies and personal selling techniques to contribute to overall store and financial results
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
• Sales/productivity goals: sets and communicates goals for the team in partnership with the Store Manager and/or Multi-Manager, tracks store's performance at all times and achieves sales through team
• Productivity Management: holds management team accountable for floor supervisor productivity, personal productivity and management contribution
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Develops a clienteling strategy in partnership with the Store Manager; implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace
• Creates positive impressions with store team and customers through proper dress code and personal style
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
• Coaches team on how to incorporate trends into their selling experience with customers
• Influences customer's purchase decisions by balancing patience and assertiveness
• Listens actively to understand customer and team's needs and tailors approach by reading cues.
• Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking and partners with the Store Manager and/or Multi-Manager when appropriate
• Encourages team to build long-term relationships with customers to drive business
• Develops both self and individual product knowledge skills and remains aware of current collections
• Works with the Store Manager and/or Multi-Manager to protect and drive the needs of the business at all times
• Understands the positive sales impact staffing has on the business; recruits and hires accordingly
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools
• Ensures all daily tasks are completed without negatively impacting service of Coach standards

Workplace and Environment

• Creates enthusiasm and positivity for a shared vision and mission
• Leads by example
• Demonstrates confidence when leading the team and managing the store
• Takes initiative; has a high level of ownership and accountability for results of self and others
• Approaches challenges in direct and timely manner and partners with the Store Manager and/or Multi-Manager; may take action to course correct in the moment when appropriate
• Builds trusting relationships with peers and team
• Acts as advocate for the team and Brand
• Is adaptable and flexible to change
• Switches gears based on the needs of the business both seamlessly and pro-actively
• Maintains a calm and professional demeanor at all times
• Fosters an environment of teamwork and collaboration
• Creates short and long-term strategies to achieve personal metrics and performance
• Uses available resources to make informed decisions and takes appropriate partners when necessary
• Utilizes Company tools to keep self-informed
• Delegates and empowers others
• Recognizes and values individual performance and communicates appropriately
• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store Manager
• Resolves performance problems using appropriate communication, coaching and counseling techniques
• Works with the Store Manager to create a talent bench strength by actively recruiting and interviewing candidates
• Recruits, interviews, on boards and works closely with the Store Manager on strategies to retain top talent

Operations

• Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
• Demonstrates strong business acumen; strategically forecasts as directed by Store Manager, plans and budgets to the needs of the business (i.e. payrolls, staffing, etc.)
• Writes schedules to maximize business by scheduling right people, right place, right time as directed by the Store Manager
• Interacts and communicates with supervisor(s) on a regular basis to keep them informed
• Maintains interior and exterior upkeep of the building with partnership from the corporate office
• Understands and uses all retail systems and reporting tools
• Adheres to all retail policies and procedures including POS and Operations procedures
• Leverages Coach's tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals

Additional RequirementsExperience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred
Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
Physical: Ability to communicate effectively with customers and team (both oral and written), maneuver sales floor and meet moderate stockroom lifting and store climbing requirements
Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements