Job Purpose

As a Receptionist, you will be the first point of contact for families and visitors. Your role is to provide exceptional customer service, maintain a welcoming and professional atmosphere, and support funeral home operations by performing various administrative tasks. You will handle inquiries, guide families through the initial stages of funeral planning, and ensure smooth day-to-day operations.

Job Description

· Greets guests and visitors, offering assistance when entering the building

· Notifies staff members when appointments arrive and escorts guests to appropriate room

· Answers routine questions associated with services, products, location directions, etc.

· Immediately notifies and involves management with customer service and security issues

· Receives deceased belongings from family and follows chain of custody procedures

· Answers, screens, and routes incoming calls to appropriate staff members

· Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.

· Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture

· Receives incoming mail and packages

· Maintains organized and current electronic and paper files and records, such as deeds and trust files

· May perform light typing, proofreading, data entry or printing

Qualifications

· High School Diploma or equivalent

· 1-2 years general office, receptionist, or administrative support experience preferred

· Proficient at operating telephones, fax, copier

· Knowledge, Skills and Abilities

· Working knowledge of MS Office Suite

· Clear and professional speaking voice and tone

· Professional interpersonal skills to handle sensitive and confidential situations

· Position continually requires demonstrated poise, tact and diplomacy

· Ability to work schedule including Saturday and or Sunday and beyond standard business hours

Position Benefits

Get the chance to work directly with a leading provider of funeral, cremation, and cemetery services with a strong reputation in the industry. This opportunity offers the chance for career growth and advancement within the company. Working for an organization that has a diverse range of roles and locations allows employees to explore different areas of the funeral and cemetery industry and develop their skills and expertise. Along with comprehensive benefits, training and development, collaborative work environment, employee recognition, community involvement and most importantly, meaningful work – being a part of this industry can provide a sense of purpose and the opportunity to make a positive impact on the lives of grieving families. Helping families through difficult times and providing compassionate support can be deeply fulfilling for individuals like yourself!

Working Environment: Onsite only

Employment type: Contract with potential to hire. Monday – Friday 8:30am 5pm with 30 min lunch

Compensation: $18 HR

About us

Adroit Partners is a leader in identifying and placing quality talent with top employers. Becoming a part of our team means you will gain access to an array of opportunities with our network of clients. We offer assistance in refining your resume and social media presence to better highlight your talents, and can introduce you to industries you may not have considered. We are here to help you every step of the way from the application process through accepting the job offer, ensuring your career goals are met.

Fill out an application today!