We're seeking an experienced Audio/Video Program Manager Responsible for the daily program management activities associated with the Administration and Cable Television Administration.

Position Responsibilities

• Assist in evaluating current governance structures and help to identify opportunities for programmatic efficiencies to assist in the strategic growth of each program.
• Conduct thorough business process reengineering initiatives, optimizing workflows, and enhancing cross-functional collaboration to streamline operations.
• Identify emerging trends, customer preferences, and market dynamics, facilitating data-driven decision-making for strategic planning.
• Collaborate with stakeholders to assess technological advancements and industry best practices to drive continuous improvement initiatives.
• Liaise with internal and external stakeholders to gather requirements, prioritize enhancements, and ensure alignment with organizational and programmatic objectives.
• Develop and maintain comprehensive documentation of business processes, system configurations, and integration specifications to support effective change management and knowledge transfer.
• Review contracts, agreements, MOUs and service level agreements (SLAs) with various vendors to ensure compliance and optimize financial terms and conditions.
• Develops performance metrics, benchmarks, and service level agreements (SLAs) for the cable provider s managed services contract. Spearhead integration efforts between external cable providers work-order management systems and the organization systems, ensuring seamless data flow and operational synergy.
• Evaluate the availability and affordability of different services, offerings, and customer segments within the cable television service areas, identifying opportunities to enhance and improve products for overall customer satisfaction.
• Collaborate with Fiscal Management Team to develop and manage budgets for the programs, including forecasting revenue and expenses, and identifying areas for cost optimization and revenue growth/savings.
• Generate monthly financial analysis and perform annual audit to provide insight into the financial performance of the programs, including variance analysis against budgets and forecasts, to inform decision-making and strategic planning.
• Assess financial risks associated with the programs for regulatory compliance and develops strategies to mitigate the risks effectively.
• Collaborate with Technical Team to conduct cost-benefit analyses for proposed initiatives, investments, and projects within the program to assess the potential impact on financial performance and return on investment. (Example: videoconferencing, security scorecard, etc.)

Position Requirements

• Minimum of Ten (10) or more years of proven high level administrative experience.
• Significant experience related to Audio / Video program management is essential
• Bachelor's degree or equivalent experience for a bachelor s degree in management information systems, business administration, project / program management, organizational management, or a related field.
• Relevant certifications from International Institute of Business Analyst (IIBA), and/or (Program Management Institute (PMI), are highly desired.
• Experienced in program / project management principles and practices.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Strong analytical, problem-solving, decision-making skills, multitasking abilities, organizational and time-management skills.
• Must have demonstrable good judgement and integrity.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.

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No Phone Calls Please

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