1 Dispatcher Swing/Grave Shift (Full time/Part time) Job in Albuquerque, NM

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Dispatcher Swing/Grave Shift (Full time/Part time)

Advance Onsite Protection Security (AOPSecurity)

Albuquerque, NM | Full Time|Part Time

$39k-53k (estimate)

2 Weeks Ago

Dispatcher Swing/Grave Shift (Full time/Part time)

$39k-53k (estimate)

Full Time|Part Time 2 Weeks Ago

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Advance Onsite Protection Security (AOPSecurity) is Hiring a Dispatcher Swing/Grave Shift (Full time/Part time) Near Albuquerque, NM

Position: Security Dispatcher - Swing/ Shift - Part/Full Time

Classification: Dispatch

Department: Dispatch Center

Primary Job Function

Monitor cameras and operate radio, telephone, and computer equipment at emergency response centers. Receive and edit reports that are submitted to the system from the guards and supervisors to post to the client portal. Answer phones and dispatch response calls to the patrol supervisors for the client. Monitor all client cameras for alarms, alerts, intrusions, and or trespassers to dispatch to patrol supervisors. Monitor Guard's schedule/times through software for safety and client request purposes. Other duties as requested.

Essential Job Functions

Decision /judgment requirements and relative priorities of situations
Record details of calls, dispatches, and messages.
Ability to thoroughly obtain detailed information from clients' dispatch/callers to determine their site client locations and the nature of their problems to relay the type of response needed to the patrol supervisor.
Monitor all client cameras and computer screens, and contact emergency response field units to determine patrol units available for dispatch.
Receive incoming telephone or alarm system calls regarding emergency response to dispatch patrol units.
Maintain access to and security of highly sensitive and confidential materials.
Maintain files of information relating to emergency calls, such as personnel rosters, emergency call-outs, and other client information.
Monitor various radio frequencies from guards and patrol supervisors to keep apprised of developing situations.
Phone etiquette for new clients, employees, and others.
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Job Skills

Active Listening
Attention to Detail
Dependable and flexible with schedule
Ability to work under pressure while staying focused and professional
Ability to multitask with accuracy and detail
Speech Clarity
Written Comprehension/grammar

Tools/Technology

Automatic call distributing; Mobile data computers; Switchboards; Multi-line telephone systems; Base station radios, 10 codes
Computer-aided dispatch software; Microsoft Office and other Security software (training provided)

Additional Job Activities