Operations Coordinator

Description

Job Summary:
The Operations Coordinator is responsible for ensuring smooth operations within the organization by managing office tasks, coordinating marketing and engagement initiatives, and maintaining effective communication channels. This role supports the company’s mission by maintaining organized workflows and executing creative solutions to enhance employee, client, and caregiver engagement.

Marketing & Communications

• Manage and update social media platforms (2 Instagram accounts, 2 Facebook pages, and LinkedIn account to maintain a consistent online presence.
• Manage the company website, including creating blog content, tracking success, usage, responding to request.
• Develop and maintain marketing collateral, including brochures, flyers, and pamphlets.
• Coordinate the procurement and distribution of company-branded merchandise (swag) through platforms like 4imprint or Vistaprint.
• Plan and execute SMS campaigns using ClickSend and email campaigns through MailChimp.
• Manage and update Google Business Pages and Indeed Glassdoor pages to ensure accurate information and maximum visibility.
• Construct quarterly newsletters featuring company updates, employee recognition (e.g., Caregiver of the Quarter, work anniversaries for 5 years), educational articles, and fun moments from each quarter.
• Create and distribute monthly activity calendars for the PPEC centers using Adobe software, ensuring calendars are updated in the shared PPEC drive.

Front Office and General Administrative Responsibilities

• Greet and assist visitors, vendors, new hires and employees with professionalism and warmth.
• Assist with onboarding new employees as necessary
• Manage incoming and outgoing mail, packages, and courier services and disperse to the appropriate department.
• Monitor and maintain office supplies inventory for the office and common areas.
• Order and manage inventory for marketing and operational collateral for all lines of ACP business
• Oversee the company store to ensure accurate inventory and smooth operations
• Organize and coordinate company meetings, including preparing presentation materials, agendas, locations, etc.
• Maintain security protocols to ensure office safety.

Engagement & Events

• Organize engagement events such as office lunches, holiday celebrations, and employee birthday/anniversary events.
• Prepare and mail birthday, anniversary, and sympathy cards for employees and clients.

Qualifications

Qualifications

• Bachelor’s degree in business administration, Marketing, or a related field required.
• Minimum of 1 year in an operations/administrative support role. Experience with social media and Marketing a plus. 
• Must be comfortable working in the corporate office Monday – Thursday managing both the front and back office.

Desirable Skills and Competencies

• Strong organizational and time-management abilities.
• Proficiency in social media management and website editing.
• Familiarity with SMS and email marketing tools (e.g., ClickSend, MailChimp).
• Creativity in planning engagement initiatives and designing marketing materials.
• Comfort with learning new software tools and collaborating with internal teams.
• Proficient in Adobe Creative Suite (e.g., Acrobat, Photoshop) and Microsoft Office Suite.
• Strong written and verbal communication skills.
• Attention to detail and ability to manage multiple tasks simultaneously.

Salary : $60,000 - $65,000