877 Customer Account Manager Jobs in Atlanta, GA
Advanced Commercial Group, Inc. is Hiring a Customer Account Manager Near Atlanta, GA
Who We Are
For almost 20 years, Advanced Commercial has taken care of companies with refrigeration and cold storage needs. Our customers are the premier brands in the food, beverage, and biomedical industries. They count on us as their reliable one-call solution for keeping their facilities, plants, and equipment up-and-running. We are the coolest company you’ll apply to today!
In our commitment to never stop improving, we partner with several organizations to ensure employees have extensive learning experiences. Plus, we value a good work ethic and those seeking stretch assignments. We provide new opportunities for motivated leaders. Regardless of where you start, we can get you where you want to be.
What We Need
- We are seeking an Atlanta, GA market CUSTOMER ACCOUNT MANAGER to lead a multi-disciplinary team in delivering top-notch service to customers.
- The role emphasizes nurturing intimate customer relationships, maximizing account profitability, ensuring quality control, enhancing operational efficiency, and effectively coordinating service schedules
- Work is a hybrid office/remote role including time spent visiting customers on-site at their locations
- Customer Relationship Management:
- Build and maintain an intimate working relationship with your customer counterparts
- Proactively detect, address and resolve customer concerns
- Ensure all customer requirements and expectations are met or exceeded and confirm customer satisfaction
- Service Coordination & Planning:
- Lead the development of accurate, competitive, profitable quotes when necessary and ensure rapid quote approval by the customer
- Collaborate with the Service Manager to provide inputs on technician staffing levels and assignments
- Coordinate with Service Management, Dispatch and Customers as needed to efficiently execute quoted project work and enable pull-through of time and materials work resulting from preventative maintenance inspections
- Quality Management:
- Escalate service delivery issues to Service Management and other Technical leads
- Billing Management:
- Make necessary adjustments to work orders to ensure compliant and accurate invoicing
- Review and verify invoice compliance before forwarding to the billing department
- Monitor account profitability and take appropriate action to achieve profit margin goals
- Handle and resolve any invoice disputes in a timely manner
- Monitor Accounts Receivable and engage in collections for past due invoices
- Operational Review & Improvement:
- Actively engage in daily Operations tempo meetings to monitor and review KPIs and drive continuous improvement
- Examine actual performance against proposals to identify opportunities to improve quoting and service execution
- Work closely with the Field Service Lead to ensure service delivery meets or exceeds standards and attention is quickly placed on emerging customer technical issues
- Continuously monitor customer dashboard KPI performance for potential improvements
- Must be based in the Atlanta, GA area or able to commute on a daily basis to customer locations or our office
- Minimum of 7 years in customer account management with a commercial refrigeration/HVAC/construction company or 10 years customer account management experience in a commercial service or hospitality company
- Minimum 5 years of experience with commercial service industry invoicing and billing, making sure customers are billed correctly per the terms of their agreement.
- Minimum 5 years experience in commercial project management with personal responsibility for Quality, Cost and Schedule performance
- Desire at least 2 years experience complying with EPA refrigerant tracking per specified regulations and use of approved tracking systems; knowledge of applicable EPA regulations preferred
- Position requires direct experience in a corporate customer facing role with demonstrated competency in converting opportunities into same store sales
- Must have experience working in a matrix environment and leveraging influential leadership with assigned work department employees
QUli0ki4ES
Job Summary
Full Time
Specialty Trade in Construction
$95k-126k (estimate)
08/30/2023
06/29/2024
advanced-commercial.com
LITHIA SPRINGS, GA
<25
2005
MARK D THORNTON
<$5M
Specialty Trade in Construction
Related Companies
About Advanced Commercial Group, Inc.
For over 15 years, Advanced Commercial has served the Atlanta Metro and the Southeast USA as a trusted Commercial Refrigeration, HVAC, Electrical, and Appliances Contractor. Our customers are the premier brands in the food, beverage, and biomedical industries, and they count on us as their one-call solution for keeping their facilities, plants, and equipment up-and-running 24/7. Repairs, remodeling, or new construction: we do it all. We are a great industry partner for those who value transparency, reliability, and consistent superior work. We are committed to finding solutions that meet our c...ustomers needs now and well into the future.
More
Show less
The job skills required for Customer Account Manager include Account Management, Leadership, Planning, Customer Relationship, Billing, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Account Manager positions, which can be used as a reference in future career path planning. As a Customer Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Account Manager. You can explore the career advancement for a Customer Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Account Manager job description and responsibilities
A good Account Manager must be customer focused to build trust with customers.
01/24/2022: Baton Rouge, LA
Manage the collections process while acting as a customer counselor by discussing benefits of timely lease agreement renewal payments.
01/17/2022: Tuscaloosa, AL
Providing technical support to customers before and after-sales.
02/18/2022: La Crosse, WI
Stimulated customer retention through engagement of new group administration and establishing accuracy and completeness.
03/10/2022: Huntington, WV
The Customer Account Manager will lead the upsell and renewal strategy within a defined territory.
02/14/2022: Rochester, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Manager jobs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
02/02/2022: Rock Hill, SC
Schedules customer meetings and travels to customer locations as required.
02/11/2022: Lowell, MA
Think about the skills needed to handle an angry customer.
02/09/2022: Biloxi, MS
Establish a dynamic team, and restructure as appropriate.
02/10/2022: Albany, NY
Upsells should align with customer goals.
01/04/2022: Norfolk, VA
Step 3: View the best colleges and universities for Customer Account Manager.
Similar Jobs
Popular Articles
