Job Summary:

We are seeking a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through online chat, resolving their queries, and ensuring a positive customer experience.

Responsibilities:

• Engage with customers in real-time through online chat
• Provide accurate and timely responses to customer inquiries
• Troubleshoot and resolve customer issues efficiently
• Escalate complex issues to the appropriate team members
• Ensure customer satisfaction and retention

Qualifications:

• Excellent written communication skills
• Strong problem-solving abilities
• Ability to multitask and prioritize tasks effectively
• Previous experience in customer service or a similar role
• Proficiency in using live chat software and CRM systems