Advanced Diagnostics Healthcare System is Hiring a BUSINESS OFFICE MANAGER, CLINIC - DALLAS CLIINIC Near Dallas, TX
Job Details Job Location Advanced Diagnostics Dallas Hospital Clinics - Dallas, TX Position Type Full Time Education Level Associate's Degree Travel Percentage AD HEALTHCARE FACILITIES Job Shift Day Job Category Professional Description JOB SUMMARY In this role, the Business Office Manager is responsible for the daily Clinic activities This position is responsible for developing and supporting hospital and clinic processes that deliver great customer service, a superior patient experience, and high-quality care and services. The incumbent is responsible for developing structures that best meet the goals of high-quality care and patient satisfaction. This position will involve both strategic planning and business development for future growth and expansion. DUTIES AND RESPONSIBILITIES SERVICE
Oversees daily department operations, schedule, and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
Organize the workflow, proactively problem solves, anticipates needs, and manages multiple ongoing priorities.
Works closely with Advanced Practice Providers and Physicians to keep the clinic operations running smoothly.
Complete daily billing reconciliation including documentation and coding.
Ensure that all co-pay (cash) collections are logged and processed appropriately.
Responsible for auditing of clinical charts/documentation and quality
Review checkout sheets for proper documentation and referral measures.
Responsible for minimizing clinic/provider driven patient rescheduling.
Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability.
Serves and actively participates on various entity committees as a voice for the department.
Manages the daily business operations including purchasing, and marketing.
LEADERSHIP
Maintains a continuous physical presence within the clinical practice and responds to requests for assistance.
Creatively identifies opportunities for improvement in all aspects of practice.
Facilitates patient flow communication and problem resolution.
Assists with implementation of policies and programs.
Serves as resource person and role model for staff.
Encourages participation in practice activities.
ACCOUNT MANAGEMENT
Ensures appropriate information is gathered and transmitted in support of billing functions.
Strong analytical skills, problem solving and critical thinking
Outstanding written and verbal communication and computer skills
STAFF MANAGEMENT
Promptly interviews, hires and orients non-clinical staff.
Objectively evaluates/documents performance of personnel and takes corrective action.
MAINTENANCE of ENVIRONMENT & SECURITY
Identifies and promptly addresses unsafe practices and other safety issues in medical practice.
Ensures staff participation in all fire safety, infection control and other mandatory training.
Qualifications REQUIREMENTS
High School Diploma or GED Required, Associate or higher degree preferred.
Minimum of two (2 ) years' experience in healthcare, preferably in an acute care setting.
2 Years' experience Supervisor / Management Experience to include 2 yrs Clinic, Business Office Management
3-5 Years experience working with Insurance Verification, Patient Access
5 Years' experience in Healthcare preferred
Knowledge of continuous process improvement concepts and practices.
Strong written and verbal communication skills
Ability to work well under pressure.
Proficient with Microsoft Office Suite and ability to master practice management software.
Bilingual preferred not required.
EDUCATION
High School Diploma or GED Required, Associate or higher degree preferred.
5 Years' experience in Healthcare to include 2 yrs Clinic, Business Office Management
CERTIFICATION, LICENSURE
N/A
KNOWLEDGE SKILS AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.