34 Customer Support Representative Jobs in Fort Collins, CO
Advanced Energy is Hiring a Customer Support Representative Near Fort Collins, CO
WHY BE A PART OF ADVANCED ENERGY?Some people say it’s like working in the best of two worlds. We operate like an agile, growing, small company – you can see your work make a difference to the company every day. Things move quickly and you can see and feel it. At the same time, we’re a global company founded in 1981 and have been publicly traded for more than 28 years. We have a strong cash position, deep trust and partnership with leading customers, a global best-in-class operations capability, and a proven leadership team. We have a track record and resources to make things happen both organically and inorganically. Being part of a nimble company with a solid foundation attracts team members that are capable, driven and like a challenge. Our employees collaborate and know how to have fun inventing, working, building and winning together. At our core, we are Advanced Energy – powering the future, together.
POSITION SUMMARY: The Customer Support Representative for Service is a critical member of the AE Americas Customer Support Team. Working with the Regional Sales Managers, Manufacturers Representatives and Customers, he/she is responsible for providing the highest level of customer service in regards to Service quotes, issuing RMA numbers, and all following up with the factory and the customer regarding the RMA.
RESPONSIBILITIES:Provide a high standard of customer service support that includes:
- Work with Sales to understand the service requirement of the customer.
- Process RMAs for the many factory locations and product lines.
- Manage customer costs, including assessment of airfreight or premium charges, as needed.
- Maintain an excellent working relationship with appropriate factory contacts at all levels.
- Build customer relationships and respect in all tasks performed.
- Resolve any conflicts or issues that may arise.
- Understand the terms and conditions of the service that we provide and uphold that in all cases.
- Maintain the highest level of customer data integrity in the Company’s databases and providing accurate and timely customer account information as required.
- Provide accurate data to create/change Customer Master Data in SAP or SFDC.
- Support the Company’s business goals for improving customer relations at all levels.
- Ensure all customers are responded to within 48 hours.
- Standard office environment
- Fort Collins, Colorado
- Excellent verbal and written communication skills.
- Very good knowledge of SAP and SFDC preferred.
- Strong organizational skills, a proactive personality, and an ability to work independently and prioritize workload.
- Proficient in Microsoft Office.
- Fluent in written and spoken English. Bilingual is a plus.
- 5 years of related experience providing customer service to Industrial and Medical customers buying a broad range of products.
- High School Diploma
In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes:
- Medical - multiple medical plans are available to choose from
- Short and long-term disability and life insurance
- Health savings and flexible spending accounts
- Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
- 8 hours of paid volunteer time off
- 8 weeks of paid parental leave for both Moms and Dads
- Company matched 401(k)
- Tuition reimbursement
- Expanded mental health coverage and employee assistance programs
- Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance
Job Summary
Full Time
Semiconductor
$39k-50k (estimate)
06/01/2024
07/18/2024
advancedenergy.com
SILOAM SPRINGS, AR
15,000 - 50,000
1981
Public
WILLIAM GAMMILL
$1B - $3B
Semiconductor
Related Companies
About Advanced Energy
Advanced Energy is an electronic manufacturer that designs and develops power conversion, measurement and control solutions for semiconductor equipment industries.
The job skills required for Customer Support Representative include Customer Service, Customer Support, Written Communication, Leadership, Customer Relationship, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
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Customer support representative document reports, resolve complaints, and process orders and payments.
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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
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Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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