About Us

At Excelsia Injury Care we provide management services unto a host of healthcare companies throughout Maryland, Delaware, Virginia and Pennsylvania (collectively with AMM, the “Enterprise”) who furnish high-quality integrated healthcare to people suffering from neuro-musculoskeletal injuries. The healthcare companies we counsel and service offer an extensive slate of office-based diagnostic, surgical and rehabilitation services, provided by compassionate and skilled professionals who medically manage each patient from evaluation through treatment to ensure patients have the best achievable outcomes. Our healthcare companies are leaders in care delivery for personal injury and worker’s compensation cases, in particular, and have a proven track record of returning patients to their pre-injury level of activity as quickly as possible. We are devoted to furnishing highly competent and timely services in compliance with all applicable legal, regulatory and ethical standards; a commitment to doing things right. We strive to be a good corporate citizen and integrate ESG (environmental, social and governance) considerations within our Enterprise business practices. Our mission is to benefit the healthcare companies we serve, as well as all of our collective employees, and communities.

Job Duties

• Oversee daily operations of medical office.
• Maintain on-site presence during business hours.
• Ensure that the presentation of the office meets Company standards.
• Hire, train, and supervise all location support staff (excluding doctors).
• Delegate tasks to direct reports.
• Administer front- and back- office support, and perform duties as needed.
• Assist in general office operations such as phones, filing, chart prep, etc.
• Verify patient information including insurance status.
• Enter patient data into EHR and prepared spreadsheets.
• Maintain schedules for doctors, patients, and staff.
• Check patients in and out.
• No-show calls.
• Scan/upload paperwork into EHR.
• Keep emails and live spreadsheets up-to-date.
• Room patients and assist providers as needed.
• Document services rendered to patients.
• Inventory and order medical and office supplies.
• Review all daily/weekly/monthly paperwork including day sheets, patient information (charts and accounts), billing, fee slips, mail, correspondence, etc.
• Submit weekly statistics re: patient volume via email to Leadership.
• Interface with other departments including billing, operations, marketing, human resources, and offices.
• Maintain appropriate office records including OSHA, employee files, maintenance, etc.
• Ensure proper staffing of office, performing interviews and any other fill-in duties as needed during interims.
• Keep time (PTO, Sick Leave, etc.) for direct reports.
• Perform 90-day reviews as well as annual appraisals for direct reports.
• Hold weekly staff meetings and maintain proper documentation.
• Uphold the company’s mission to provide exceptional patient care, and lead in a way that aligns with the company’s ESG goals.
• Resolve conflicts that occur with staff and/or patients.

Minimum Requirements

• High school diploma or GED equivalent.
• 2 years medical office experience preferred.
• Knowledge of computers and medical office procedures.

Additional Skills/Competencies

• Excellent verbal and written communication skills.
• 1-2 years supervisory experience.
• Problem solving and organizational skills.
• Types 40 WPM.
• Knowledge of insurance, workers’ compensation, and personal injury.
• Certification such as Chiropractic Assistant, Medical Assistant or Radiological Technologist.
• Ability to effectively interact with doctors, attorneys, patients, and co-workers.
• Payroll Processes.

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.