Position:

Senior IT Systems Engineer 

Type:

Contract to Full-Time

Location:

Virtual (work from home – Must be located in or around Austin TX)

Hours:

Primarily 8-5, M-F. 

Available:

Immediately

Description : This position reports to the Director of Service & Support and will serve as lead customer facing design, implementation & support services related to Windows desktop/server, Active Directory & Azure AD systems and other customer systems as directed. This role will also take lead in strategy & support for company’s internal Windows system environments.

Primary Responsibilities:
• Be the company’s leading subject matter expert (“SME”) on design, implementation and support of prospect/customer systems,
including:
o Windows Server & Desktop
o Windows VDI
o Active Directory & Azure AD systems
o Office 365 Cloud Services
o Related Windows and AD system application, services
and components
• Develops Windows system specifications that address customer and company business requirements and recommended best practices and standards.
• Direct management of on premise and cloud-based environments for Windows server, email and key business applications, including O365, One Drive, Office Applications and mobile device management.
• Assist in developing service & support staff with training curriculums and certification requirements related to Windows, Azure AD and related competencies.
• Lead by example in utilizing company service and project management systems to successfully resolve reported issues and deliver new services on time and ahead of expectations.
• Monitor service & project reports & systems to identify critical customer needs and areas for improvement of processes, productivity and ultimate customer satisfaction.
• Lead by example while servicing #TOP customer and internal staff:
o Making and taking calls to/from #TOP customers to assist with documented customer needs
o Obtaining additional customer/issue information where needed
o Meticulously documenting customer interactions, questions, issues and resolutions
o Authoring & publishing internal and customer portal knowledge base articles to enable better & faster “customer self-service” & internal issue resolution.
• Provide management with daily & weekly project reports as directed.
• Be accessible, responsible and available with regular communication to customers and designated management, staff and peers via phone, email, crm, helpdesk, and other tools as
directed.
• Be creative, share ideas, show initiative, lead with courage & have fun!
Qualifications & Skills:
• Minimum: 3 Years of production Windows Server & Active Directory Administration
• Minimum 2 years of experience in Microsoft Azure.
• Experience in implementing images and disks.
• Good understanding of storage concepts.
• Solid experience of Internet and IP networking concepts.
• Solid understanding of Azure Active Directory.
• Experience integrating Azure AD with Windows based AD.
• Experience integrating applications with Azure AD.
• Understanding of Cloud Service & roles.
• Experience in Deploying, Managing and Monitoring Cloud Services.
• Experience in Windows PowerShell scripting
• GOOD to Have: Understanding of Azure SQL
• GOOD to Have: Experience in designing and Implementing Azure Site Recovery and Azure Backup
• GOOD to Have: Azure certification Implementing Microsoft Azure Infrastructure Solutions
MUST HAVE:
• Passionate customer servant
• Excellent communication & collaboration skills.
• Excellent “listener”
• Excellent problem-solving skills
• Experience handling stressful customer facing issues
• Advanced PC skills
• Advanced email & cloud applications experience
• Able to learn (& teach) new skills quickly and competently
• Excited to gain new experience.
• Lots of Enthusiasm!
• Have fun