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Data Center Program Manager

THE ROLE:

Server Customer Program Manager role in the Server Platform Solutions Engineering organization. This individual will be responsible for end-to-end support for assigned North American Server OEM program(s), from initial development through End-of-Life. Responsibilities include defining and managing key product deliverables/schedules and driving cross-functional activities to achieve both AMD and customer goals.

THE PERSON:

The applicant must be a team player with a commitment to meeting deadlines and an aptitude to thrive in a fast-paced, multitasking environment.

KEY RESPONSIBILITIES:

Customer Service

* Serve as primary support contact, in development and sustaining, for server customer program teams; maintain client relationship with program sponsors and project lead

* Understand the customer's business goals and requirements; foster relationships and manage expectations to ensure customer needs are aligned with AMD business goal.

* Drive for highest levels of customer satisfaction; be a strong advocate for the customer

* Manage customer requirements in development, as well as critical issues and escalations

Project Management

* Lead and support complex, multidisciplinary projects of varying size and scope from start to finish; work with internal and external stakeholders to plan requirements, identify risks, manage schedules, develop project collateral, provide status reports, and communicate clearly on key customer issues across the company.

* Provide strong leadership to project team to successfully execute deliverables and maintain schedules.

* Focus on continuous process improvement/refinement and future opportunities to support scalability.

* Identify program risks and technology dependencies, proactively escalate customer needs and develop mitigation plans to ensure project success

Additional Responsibilities

* Align with AMD cross-functional teams (Business Unit, Sales, Engineering) on customer engagement, with emphasis on driving technical enablement/communications, technical support, and debug/issue resolution

* Assist in executive brief development

* Occasional travel may be required

PREFERRED EXPERIENCE:

* Professional experience in semiconductor industry server architecture and design

* Extensive project management experience with demonstrated ability to manage schedules, project risks, customer communication, requirement tracking, conflict resolution, and escalation management

* Experience working specifically on server development and/or datacenter products and technologies. Must have solid understanding of server development life cycle, technical concepts, architecture systems, development methods and disciplines across hardware, firmware, and software.

* Experience leading cross-functional and cross-regional teams with a proven track record of delivering quality products at scale

* Hands-on engineering experience in a relevant area such as server system validation, BIOS development, hardware design, cloud software development, etc.

* Outstanding written and oral communication skills with ability to adjust level of detail to target audience. Analytical, consulting, and organizational skills, with a proven ability to follow through on multiple tasks and priorities

* Strong interpersonal skills, including professionalism, cooperation, listening and consensus building

* Results driven, detail oriented, organized, and able to understand various perspectives, debate technical approaches, and identify gaps and solution

* Ability to develop strong subject-matter expertise to recommend and implement effective decisions to support customers and projects

* Blend of technical background and business/market/industry acumen

* Demonstrated commitment to customer service

* Experience using JIRA, Microsoft Teams, Project and Power BI, as well as working across a distributed cross-functional team of technical and non-technical members

* Experience using Python

ACADEMIC CREDENTIALS:

* Bachelor's degree or equivalent practical experience in Engineering (Computer or Electrical) or another relevant field required

* Master's degree, Ph.D., or equivalent experience preferred

* PMP certification a plus, but not required

LOCATION:

Austin Texas preferred

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At AMD, your base pay is one part of your total rewards package. Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD's Employee Stock Purchase Plan. You'll also be eligible for competitive benefits described in more detail here.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.