The Service Regional Director role (remote in NC, SC, or TN) is responsible for leading technical Field Service teams and managing the service P&L in their assigned region. While driving superior service delivery, the SRD will develop and ensure execution of strategic business plans to optimize regional service revenue growth and profitability. In addition, the SRD will own strategic account management for any assigned national service provider. The incumbent will play a key role in shaping the service strategy, optimizing processes, and leading teams in a matrix environment to serve our customers and reinforce our company position as an industry-leading service provider.

Key Responsibilities:

• Manage daily service operations within an assigned region, optimize staffing and forecast within the region.
• Allocate resources to align with business objectives and annual plan, anticipating customer needs and leveraging the strengths of individual team members.
• Exceed service revenue target, oversee assigned contract processes and manage service P&L in the region
• Develop and ensure implementation of strategic business plans for regional service margin.
• Analyze and report key data metrics and manage regional inventory.
• Lead Strategic Account Management and negotiations with assigned national non-ASP service providers accounts in regards to Service Level Agreements (SLA’s) and cost.
• Manage and grow relationships with national level service providers. Develop strong working relationships with corporate decision-makers and target stakeholders.
• Regularly review region and account performance using business acumen and data analytics.
• Leverage market and competitor knowledge to identify growth opportunities within managed accounts.
• Participate in and lead projects and initiatives that drive growth.

• Improve and standardize company policies, procedures, and metrics.
• Invest in performance, development and continuous learning of supervisors and team members through frequent field visits.
• Influence and drive cross-functional stakeholders accountability for meeting customer needs in alignment with ASP strategic priorities.
• Collaborate with the Quality Organization to ensure compliance of all operations with manufacturers' specifications and regulatory compliance standards.
• Oversee and Implement safety and environmental procedures, guidelines, and standards.

Knowledge, skills, abilities:

• Advanced leadership skills to inspire teams and optimize staffing investments
• Proficiency in financial analytics and application to P&L management.
• Comprehensive understanding of the service industry buying process and application in managing large-scale service agreements and navigating complex contract negotiations leveraging value selling skills.
• In-depth understanding of service industry standards and demonstrated ability to build customer relationships in support of revenue growth
• Demonstrated ability to drive collaboration developing strategic business plans and to ensure execution against strategic priorities in a matrix environment.
• Demonstrated ability to develop FBS capability to drive operational excellence and best practices in Service
• Proficiency maintaining accurate and detailed service records to meet regulatory requirements

Education and experience:

• 4-year degree in a business or technical major, or equivalent experience
• 6 years related professional experience leading and developing team members in a technical environment, with at least 3 years customer service experience
• 4 years experience managing remote teams with high engagement, retention and performance.
• Track record driving operational excellence leading projects and continuous improvement initiatives in a cross-functional environment.
• Demonstrated success contributing to yearly improvement and sustainment of service revenue and margins within assigned business

Other requirements:

• Must live, or be willing to relocate within defined region
• Must possess a valid driver's license issued in the United States
• Ability to travel 25% to 40% of the time on short notice based on the requirements of the role, including air travel and driving long distances.
• Physical ability to navigate work environments at customer sites, standing up to 50% of the time, may require lifting up to 40 lbs