This role is geared to train, answer questions and resolve problems. Duties include implementing and maintainingPrism and related system configurations. Providing assistance concerning all platforms and the use of computer hardware and software, including printing, installation, word processing, electronic mail, and various operating systems.

Support phone systems and other technology in the office.

Education: Associate's preferred, but lesser degree and/or combination of experience will be considered depending upon background and qualifications.

Experience:2 years of related experience is preferred, but not required. A minimum of 2 years in Prism administration/configuration is preferred. Previous experience with AdvanStaff will be considered, including entry level or service in unrelated departments.

Internal - Second level support and maintenance of internal administrative functions for delivering features and product offerings. In addition, availability to support IT with hardware and software installations and troubleshooting. 

External - Individual willbe a liaison or trainer for our specific technologyproducts in accordance to processes and procedures. Primarily Prism, CRM’s and ancillary or integrated products.

Tasks and Responsibilities -Support, configure and maintainplatforms and systems and develop training materials and procedures for designated platforms. 

• Train internal and external users in the proper use of hardware or software features.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Pro-actively recognizes & solves problems and strives for constant improvement and a better client experience.
• Oversee the daily performance of computer systems within the scope of the position.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Configure, test and maintain system functions to verify correct operations and detect errors.
• Set up equipment for employee use, performing or ensuring proper installation of hardware, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. 
• Refer major hardware or software problems or defective products to vendors or technicians 

Skills, Knowledge, Abilities and Work Styles

Dependability: Job requires having excellent attendance, being reliable, responsible, and fulfilling obligations. 

Attention to Detail:Job requires extreme detail and thorough review when completing work tasks. Communications must be clear and concise, crafted in such a way that a novice user would be able to comprehend. 

Cooperation:Has an attitude of co-operation and teamwork with fellow staff and encourages teamwork with other departments. Creates a friendly and helpful attitude within the office AND with clients,customers and employees. This position requires working or acting together as a member of a team for a common purpose or benefit. 

Analytical Thinking:Always looks for ways to service clients and staff in a more effective manner. Alwaysstriving for departmental improvement. Job requires analyzing information and using logic to address immediate and downstream outcomes and provide for efficiencies. 

Integrity:Job requires consistency of actions, methods, principles, expectations, and outcomes. 

Persistence:Job requires persistence in the face of obstacles. 

Initiative: Must be able to work independently. Has an ability to learn, use, and embrace technical systems. Implements systems chosen by management and instills the importance for all staff to use systems that scale. This role requires a willingness to personally take on responsibilities and challenges.

Stress Tolerance:Job requires accepting criticism and dealing calmly and effectively with high stress situations. 

Working ConditionsMust be able to work in a sitting position at a computer for extended periods of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.