Position Summary/Purpose
Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of our Emergency Mitigation Services. Exceed established standards of production performance through continuous process improvement and training and development of production staff. Primary Duties and Responsibilities

• Exceed division targets for quality ratings and customer satisfaction.

• Meet or exceed division targets for COGS and Direct Labor.

• Maintain sufficient production capacity through staffing, equipping, and supplying the service divisions.

• Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the delivery of our services.

• Coordinate/Assist Team Leaders and Lead Techs with scheduling of technicians, laborers, and subcontractors.

• Oversee the scheduling of jobs and maintain project efficiency.

• Maintain timely and accurate flow of production reporting from field operations to administration.

• Effectively train production staff to meet division goals for quality, profitability, and customer satisfaction.

• Perform production work as needed.

• Effectively develop production staff to prepare them for higher level positions within the company.

• Prepare job contracts and oversee/write job estimates.

• Negotiate insurance claim settlements with customer’s insurance carriers.

• Assist in interviewing, hiring, training, and discharging Service Technicians.

• Monitor production efficiencies and payroll.

• Review job costing on completed work.

• Schedule routine maintenance and repairs on production equipment and service vehicles.

• Oversee supply inventory audits.

Additional Duties and Responsibilities

• Attend and assist in conducting company meetings.

• Communicate with customers and conduct in-home inspections as needed.

• Participate in community-related organizations.

• Attend trade seminars and workshops.

Decision Rights and Authority

• Responsible for all department cost of goods sold, direct, and indirect job-related expenses.

• Schedule vehicle and equipment maintenance within established budget.

• Schedule service vehicles and technicians.

• Provides input to and assists in development of strategic goals. Working Relationships and Scope

• Works with Administrative staff to review and oversee job estimates.

• Works with Team Leaders in hiring, development, and discharge of division personnel. Performance Competencies

• Oral Communication

The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one, small, and large group situations. Adaptable and able to think on his/her feet.

• Written Communication

Writes clear, precise, well organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.

• Team Building

Achieves cohesion and effective team spirit with peers and subordinates. Able to build a cohesive production staff balancing short-term and long-term needs. Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed, or denied.

• Planning and Organizing

Understands the short-term priorities for the Operations Department and fit with the other departments. Coordinates plans with other managers.

• Constructive Confrontation

Has the ability to solicit, process and integrate inputs and ideas from subordinates, peers, and executives. Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue. Effectively provides feedback.

• Dependability

The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

• Technology

The individual regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed, effectively uses communication devices and technology to collect, review and forward field activity reporting.

Qualifications – Knowledge, Skills and Abilities

• Education and Experience High School or GED plus four (4) to five (5) years of experience in cleaning/restoration industry or Associates (2-year) degree in business-related field and a minimum of three (3) years’ experience in cleaning/restoration industry. Team leader or supervisory responsibility experience preferred.

• Financial Reports and Budgeting Basic understanding of financial reports: Profit & Loss, Balance Sheet and budgeting. Ability to review completed job costing, assess performance, and identify areas for improvement.

• Technical skills Advanced technical skills, experience, and certification in the areas of service the company provides.

• Mathematical skills Adequate math skills. Able to translate remaining work quickly and effectively into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.

• Computer skills Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is a plus.

• Listening skills Effective in receiving feedback and input from employees, probing for additional information or unspoken issues, and providing timely response.

• Certificates, Licenses, and Registrations IICRC WRT, ASD, FSRT, and OCT

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to AdvantaClean Corporate.